Operator Connect is a groundbreaking communication tool that brings flexibility, personalization, and efficiency to your Microsoft Teams experience.
Key Features
1. Efficient Call Management
- Personalize your call routing system to suit your business needs.
- Delegate specific numbers to employees for better call management.
2. Easy Call Set-Up
- Configure call routing preferences with just a few clicks.
- Ensure calls reach the right people effortlessly.
3. Increased Flexibility and Customization
- Customizable Caller ID: Assign local or toll-free area codes to enhance trust and professionalism.
- Seamless Teams Integration: Enjoy a user-friendly interface for efficient communication, even for non-expert users.
- Auto-Attendant: Automate calls and provide 24/7 efficient service to your customers.
Enhanced Management Features
1. Advanced Call Transfer
- Streamline call transfers by assigning specific roles to team members for efficient call routing.
2. Real-Time Monitoring
- Monitor employees’ call activity to ensure efficiency.
- Provide real-time feedback to improve call management.
Operator Connect Benefits
1. Leverage Existing Contracts or Find a New Operator
- Retain your preferred operator and contracts or choose a new one from participating providers to meet your business needs.
2. Enhanced Support and Reliability
- Operators provide 24/7 technical support and shared service level agreements.
- Direct peering powered by Azure ensures a one-to-one network connection for enhanced reliability.
3. Faster, Easier Deployment
- Quickly connect to your operator and assign phone numbers directly from the Teams Admin Center.
4. Operator-Managed Infrastructure
- Your operator manages PSTN calling services and Session Border Controllers (SBCs), saving you the cost and hassle of hardware management.
CallTower’s Microsoft Teams Operator Connect in EMEA
CallTower’s Operator Connect solution is now available in EMEA regions, offering businesses a seamless way to integrate telephony services with Microsoft Teams.
CallTower Advantage
Why Choose CallTower for Operator Connect?
- Simple Deployment: Full digital journey in the Teams Admin Center for quick and easy setup.
- Consolidated Voice Services: Replace multiple local telco contracts for streamlined operations.
- 24/7/365 Support: Carrier-class technical support and shared service level agreements with Microsoft.
- Quick Provisioning: Assign phone numbers to users in minutes through CallTower Connect.
- Extensive Connectivity: Access 15+ voice carriers and 30+ internet peering partners.
- Direct Microsoft Connectivity: Ensures reliable and seamless integration.
- Key Add-Ons: Includes features like Operator Console, Call Recording, and E911 Emergency Services.
- Cost Savings: No on-site equipment required, including SBCs, reducing capital expenses.
- Smooth Transition: Easily migrate from existing telephony to Teams with Microsoft Teams Phone Standard Licensing.
- Self-Provisioning Portal: CallTower Connect provides analytics and self-management tools for calling.
Unlock the Full Potential of Microsoft Teams
CallTower’s Microsoft Teams Phone Standard Licensing enables customers to bring their current voice services into the Microsoft Cloud through Operator Connect.
Key Benefits:
- Preferred Rates: Leverage CallTower’s competitive pricing.
- Business Continuity: Redirect calls to alternate numbers during Microsoft outages.
- Exclusive Features: Access UCaaS features and functionality unavailable through other providers.
Stay Connected with CallTower
With CallTower’s Operator Connect for Teams, businesses can streamline communication, enhance collaboration, and ensure uninterrupted service. Connect with us today to learn how Operator Connect can transform your business.