From Complexity to Connectivity: How Husch Blackwell Streamlined Communications with Microsoft Teams
CallTower’s commitment to delivering exceptional solutions, backed by TeamKC Telecom’s unwavering support and leadership, exemplified the power of teamwork and a client-first approach.
THE HIGHLIGHTS
Challenge
- Husch Blackwell’s traditional Cisco UCM phone system conflicted with their remote work needs, requiring network connectivity for functionality.
- The firm sought a modern, cloud-based phone solution that could integrate seamlessly into their existing Microsoft ecosystem.
Solution
- Seamless Teams integration without the need for costly third-party add-ons.
- Optimized system for the firm’s remote workforce.
- A skilled project team to ensure a smooth implementation.
Outcome
- Successful transition to a fully integrated Microsoft Teams communication platform by their year-end deadline.
- Significant cost savings through the call path model.
- Reliable support for remote employees.
- Streamlined operations and improved client billing accuracy.
Husch Blackwell
Industry: Law
Size: 2,300 Employees | 24 Offices
Industries Served: Education, Energy & Natural Resources, Financial Services, Food Systems, Healthcare, Life Sciences, Manufacturing, Real Estate, Technology, Transportation.
THE CHALLENGE
Husch Blackwell, a law firm with approximately 2,300 employees across 24 offices, embraced a remote-first work environment following the onset of COVID-19. They relied on a traditional Cisco UCM phone system that required employees to be connected to the network, which conflicted with their remote work strategy.
The firm sought a modern, cloud-based phone solution that could integrate seamlessly into their existing Microsoft ecosystem, including Teams and their billing system. Initially, they worked with another provider, but the implementation of that provider’s Microsoft Teams solution failed after 18 months of effort, causing significant delays and frustration.
THE APPROACH + SOLUTION
CallTower was introduced through a partner, TeamKC Telecom. Recognizing the firm’s reliance on Microsoft products, CallTower offered a native Microsoft Teams solution. This approach eliminated the need for additional professional services or costly third-party contact center add-ons, as Teams’ built-in features met the firm’s requirements.
Additionally, CallTower implemented a cost-effective call path model, optimizing the system for the firm’s remote workforce. The implementation was led by a highly skilled project management team, ensuring a seamless transition and adherence to the firm’s tight timeline.
“The most refreshing part of this project was communication and project management. Andy was stellar—he guided us in a way that we didn’t step on land mines, always looking 10 steps ahead. The communication was great, and we never had to wonder about the status or what success meant. CallTower worked with us as a partner, not just a vendor, and it was a really good experience.”
– Jeff Bower, Director of Cloud Infrastructure
THE RESULTS
Seamless Transition to Microsoft Teams
The firm successfully transitioned to a fully integrated Microsoft Teams communication platform by their year-end deadline.
CallTower’s Expertise Ensures On-Time Delivery
CallTower’s comprehensive project management and clear communication were key to delivering the project on time despite earlier setbacks.
Cost Efficiency
Significant cost savings were achieved through the call path model.
Empowering a Remote-First Workforce
The Teams solution aligned perfectly with the firm’s remote-first strategy, providing reliable support for employees across various locations.
Streamlined Operations with Microsoft Integration
Integration with existing Microsoft tools, including their billing system, streamlined operations and improved client billing accuracy.
VALUED PARTNERSHIP
The success of this project was amplified by the invaluable collaboration with TeamKC Telecom, a dedicated partner who played a pivotal role in ensuring the project’s alignment with the firm’s goals. Their expertise, organization, and coordination with CallTower highlighted the strength of their partnership. CallTower’s commitment to delivering exceptional solutions, backed by the partner’s unwavering support and leadership, exemplified the power of teamwork and a client-first approach. The partnership not only resolved a critical pain point for the law firm but also set a strong foundation for future collaboration.
The smooth and timely deployment reinforced CallTower’s reputation as a reliable partner, leaving both the client and their channel partner impressed.
ABOUT CALLTOWER
Experience seamless, intelligent communication with CallTower, your trusted cloud communications provider.
We specialize in Unified Communications as a Service (UCaaS), Collaboration as well as Contact Center as a Service (CCaaS), Conversational AI (CAI) technologies, with end-to-end professional and managed services. Our expertise and commitment to exceptional Customer Experience (CX) empower businesses to connect, collaborate, and grow with ease.
From streamlining workflows and optimizing IT infrastructure to proactive management and strategic guidance, our innovative and scalable solutions are designed to meet your unique business needs. Redefine the way your organization communicates with CallTower—where innovation and expertise unite to drive meaningful connections and lasting success.