From Complexity to Connectivity: How Husch Blackwell Streamlined Communications with Microsoft Teams
CallTower’s commitment to delivering exceptional solutions, backed by TeamKC Telecom’s unwavering support and leadership, exemplified the power of teamwork and a client-first approach.
Husch Blackwell, a leading law firm with 2,300 employees across 24 offices, embraced a remote-first work environment following the onset of COVID-19. To support this shift, the firm needed a modern, cloud-based phone solution that could seamlessly integrate into their existing Microsoft ecosystem. With CallTower’s expertise and a strong partnership with TeamKC Telecom, the firm successfully transitioned to a fully integrated Microsoft Teams communication platform.
The Challenge
Husch Blackwell faced several critical challenges:
- Outdated Phone System: Their traditional Cisco UCM phone system required employees to be connected to the network, which conflicted with their remote-first strategy.
- Integration Needs: The firm needed a solution that could integrate with Microsoft Teams and their billing system to streamline operations.
- Failed Implementation: An earlier attempt with another provider’s Teams solution failed after 18 months, causing delays and frustration.
The Approach + Solution
CallTower, introduced through TeamKC Telecom, provided a native Microsoft Teams solution tailored to the firm’s needs. This approach eliminated the need for costly third-party add-ons or additional professional services, as Teams’ built-in features met all requirements.
Key Features of the Solution
- Cost-Effective Call Path Model: Optimized the system for the firm’s remote workforce, reducing costs.
- Seamless Integration: Integrated with the firm’s existing Microsoft tools, including their billing system, to streamline operations.
- Skilled Project Management: A highly experienced project team ensured a smooth transition and adherence to the firm’s tight timeline.
“The most refreshing part of this project was communication and project management. Andy was stellar—he guided us in a way that we didn’t step on land mines, always looking 10 steps ahead. The communication was great, and we never had to wonder about the status or what success meant. CallTower worked with us as a partner, not just a vendor, and it was a really good experience.”
– Jeff Bower, Director of Cloud Infrastructure
The Results
1. Seamless Transition to Microsoft Teams
- The firm successfully transitioned to a fully integrated Microsoft Teams communication platform by their year-end deadline.
2. On-Time Delivery
- CallTower’s comprehensive project management and clear communication ensured the project was delivered on time, despite earlier setbacks.
3. Cost Savings
- Significant cost savings were achieved through the call path model, reducing expenses while optimizing functionality.
4. Empowering a Remote Workforce
- The Teams solution aligned perfectly with the firm’s remote-first strategy, providing reliable support for employees across various locations.
5. Streamlined Operations
- Integration with Microsoft tools, including the billing system, improved client billing accuracy and streamlined operations.
Valued Partnership
The success of this project was amplified by the collaboration with TeamKC Telecom, whose expertise and coordination ensured the project aligned with the firm’s goals. Together, CallTower and TeamKC Telecom demonstrated the power of teamwork and a client-first approach, resolving a critical pain point for the law firm and setting a strong foundation for future collaboration.
The smooth and timely deployment reinforced CallTower’s reputation as a reliable partner, leaving both the client and their channel partner impressed.
About CallTower
CallTower is your trusted partner for seamless, intelligent communication solutions. We specialize in:
- Unified Communications as a Service (UCaaS).
- Contact Center as a Service (CCaaS).
- Conversational AI (CAI) technologies.
- End-to-end professional and managed services.
Our innovative and scalable solutions are designed to:
- Streamline workflows.
- Optimize IT infrastructure.
- Empower businesses to connect, collaborate, and grow with ease.
At CallTower, we redefine communication by combining innovation and expertise to drive meaningful connections and lasting success.
