Dynamic Notification: Feature Summary
CallTower’s Dynamic Notification tool, part of the CT Contact Center suite, provides an efficient way to automate outbound notifications via voice, SMS, or email. It allows businesses to contact customers using their preferred communication method or the most appropriate one for the situation. Whether you use it for Revenue Generation, Operational Efficiency, Scheduling, Customer Care, Surveys, or simple MFA/2FA codes that need to reach employees or customer cell phones the possibilities are endless!
Useful Beyond Just Scheduling
Dynamic Notification functionality has been available in various flavors for a while now. One of its most popular applications have been in the scheduling space for various verticals, especially Healthcare, but also popular for customers using single sign-on providers, such as OKTA. Many SSO vendors now require a “bring your own SMS provider” approach and have discontinued their native ability to send 2FA code via SMS. For these types of use cases, CallTower’s Dynamic Notification can be integrated via API’s to create a complete notification solution, making this one of the most versatile and in-demand features available today. For more information or to schedule a demonstration, please contact CallTower Sales or your customer success manager.
Applications
Dynamic Notification is versatile and can be used for:
- Revenue Generation
- Operational Efficiency
- Scheduling
- Customer Care
- Surveys
- MFA/2FA Codes: Ideal for reaching employees or customer cell phones.
Key Use Cases
- Scheduling:
- Widely used in verticals like healthcare.
- Popular for customers using single sign-on (SSO) providers like OKTA.
- Addresses the need for a “bring your own SMS provider” approach, as many SSO vendors have discontinued native SMS 2FA capabilities.
- API Integration:
- CallTower’s Dynamic Notification can integrate via APIs to create a complete notification solution.
- Supports CRM, ERP, EMR, POS, SSO, and other systems.
Top Features
- Extensive API Library:
- Enables automation of notifications for customers and employees through various systems (e.g., CRM, ERP, EMR, POS, SSO).
- Voice, SMS, and email capable
- Buildable library of message
- phrase templates
- Tightly integrated with
- Contact Center features
- Ability to export reporting on
- completed campaigns
- Customizable and
- data-driven (easy to use)
- Highly scalable
- Live dashboard reporting on
- campaign status.
- Text-to-speech voice notifications in 6
- “voices” with English, French, and
- Spanish options
- Vertical-Play Opportunities:
- Ideal for companies with SSO solutions like OKTA that require open API access for sending 2FA/MFA codes.
- Healthcare Appointment Reminders.
- Retail / B2C Deliveries, Surveys, Promotions, Collections.
- Real Estate Open Houses, Visits.
- Travel Date Reminders, Reservations, Orders.
- Installation notifications, Outages.
- Travel / Hospitality
- Services
- Banking Account Balance, Payments.
- Utilites Robocall Activity, Outages, Updates, Collections.
- SMB Promotional Offers, Upsell, Marketing Campaigns.
- Transportation Pick-up Reminders, Delivery Notifications, Scheduling.
- Education General Notices, Information, Weather Alerts, Emergency Alerts
