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Integrated the Appia and CallTower Support Team

We are excited to announce that we have integrated the Appia and CallTower support team to better serve you!  As of May 1, 2018, you will be able to open tickets through CallTower support.

We would like to introduce you to our easy to use customer service and support resources.  

How do you create a support ticket?  We have three options for you to choose from when creating a ticket: 

What can I do within the CallTower Support Portal?

You can create and view cases associated with your account through our Support Portal. Within the portal, open a case, see the progress being made on existing cases, receive updates, or add notes to the case for our technicians.  This is the best way to interact with CallTower’s support team.

Appia’s legacy portal will remain active until June 4, 2018, to view any previously opened cases.  On June 4, 2018, those tickets will be migrated to the CallTower Support Portal.

How do I get CallTower Support Portal access?

To activate your portal account contact support@calltower.com or 877-277-4297, option 3.  

How do I get answers to general support questions online?

We have compiled useful articles and self-help instructions for the majority of support issues opened within our knowledge base, UC.solutionsIt is the fastest way to get answers to your questions.

How do I get maintenance notifications or network status notifications?

You can subscribe to network status notifications and maintenance notifications through status.calltower.com. CallTower Support will post proactive notifications of network events that may affect your services. Scheduled maintenance notifications are communicated to subscribers of our status page.  

And lastly, we wanted to share with you our escalation path for support.  Here at CallTower, we want to make sure you are taken care of.  In any case, If you ever need further assistance, please follow our Escalation Path.

Warmest regards,

The CallTower team

CallTower
support@calltower.com
 

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