Maximize your unified communications with our voice, contact center, productivity tools, and network support.
CallTower’s Cloud Contact Centers Make it Easy to Make Powerful Connections and Deliver Results.
Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number.
A revolutionary tool enabling users to easily personalize and control their CallTower services
Discover a comprehensive Solutions Center, offering a hub of resources and information to address your needs and challenges effectively.
SupportWe have a dedicated 24x7x365 customer service team that is trained to help you
Network StatusView the Network Status for live updates on system performance and service status.
Updates & NotificationsReceive timely CallTower solution updates, latest information and alerts to stay informed about important changes and announcements.
Billing Escalation PathCheck out the Billing Escalation Path for swift resolution and guidance on addressing billing-related inquiries effectively.
Client Support PlanExplore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
Client Success Escalation PathsAccess the client success escalation path, providing a strategic guide to promptly address and enhance your overall client experience.
Implementation Escalation PathExplore the implementation escalation path for a structured guide to efficiently address and resolve issues during the implementation process.
Support Escalation PathExplore the technical support escalation path to efficiently navigate and resolve issues with step-by-step guidance.
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
Bill CenterExplore for a streamlined experience managing and understanding your invoices and billing information
Billing questions, payments, disputesFind essential information about billing inquiries, payment terms, and dispute resolution for your account.
CallTower TrainingComprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
CallTower, Inc. Terms of UseDiscover a comprehensive Solutions Center, offering a hub of resources and information to address your needs and challenges effectively.
Website Privacy PolicyReview the information on how we safeguard your personal data, ensuring transparency in our services.
WebinarsVisit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Services Level Agreements (SLA)Comprehensive details on CallTower’s Customer SLA, including scheduled maintenance windows for solution updates.
California Consumer Privacy ActCheck out how we comply with CCPA regulations, prioritizing the protection of consumer privacy.
FAQBrowse the FAQ webpage for quick answers to common questions about our products and services.
Customer Proprietary NetworkExplore the Customer Proprietary Network webpage for secure and customized communication solutions.
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner PortalAt CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency ProgramDiscover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.
Wholesale ProgramRevolutionize communication and drive growth with our innovative Wholesale Program. Stay ahead of the curve in a competitive marketplace.
Maximize your unified communications with our voice, contact center, productivity tools, and network support.
CallTower’s Cloud Contact Centers Make it Easy to Make Powerful Connections and Deliver Results.
Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number.
A revolutionary tool enabling users to easily personalize and control their CallTower services
We have a dedicated 24x7x365 customer service team that is trained to help you
Client Success Escalation PathAccess the client success escalation path, providing a strategic guide to promptly address and enhance your overall client experience.
ImplementationsExplore the Implementations for a detailed guide to efficiently deploy and optimize our solutions.
Support Escalation PathExplore the technical support escalation path to efficiently navigate and resolve issues with step-by-step guidance.
Billing Escalation PathCheck out the Billing Escalation Path for swift resolution and guidance on addressing billing-related inquiries effectively.
Network StatusView the Network Status for live updates on system performance and service status.
Sales Escalation PathNavigate the sales escalation path to expedite issue resolution and receive tailored support for your sales-related inquiries.
Solutions CenterDiscover a comprehensive Solutions Center, offering a hub of resources and information to address your needs and challenges effectively.
Updates & NotificationsReceive timely CallTower solution updates, latest information and alerts to stay informed about important changes and announcements.
Implementation Escalation PathExplore the implementation escalation path for a structured guide to efficiently address and resolve issues during the implementation process.
Client Support PlanExplore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
Bill CenterExplore for a streamlined experience managing and understanding your invoices and billing information
Billing questions, payments, disputesFind essential information about billing inquiries, payment terms, and dispute resolution for your account.
CallTower TrainingComprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
CallTower, Inc. Terms of UseDiscover a comprehensive Solutions Center, offering a hub of resources and information to address your needs and challenges effectively.
Website Privacy PolicyReview the information on how we safeguard your personal data, ensuring transparency in our services.
WebinarsVisit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Services Level Agreements (SLA)Comprehensive details on CallTower’s Customer SLA, including scheduled maintenance windows for solution updates.
California Consumer Privacy ActCheck out how we comply with CCPA regulations, prioritizing the protection of consumer privacy.
FAQBrowse the FAQ webpage for quick answers to common questions about our products and services.
Customer Proprietary NetworkExplore the Customer Proprietary Network webpage for secure and customized communication solutions.
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner PortalAt CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency ProgramDiscover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.
CallTower's Rebiller Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
GTxRevolutionize communication and drive growth with our innovative Wholesale Program. Stay ahead of the curve in a competitive marketplace.
Artificial Intelligence (AI) has redefined the way businesses interact with their customers, bringing a new level of efficiency and personalization to the forefront of customer experience. By integrating AI into communication platforms, companies can streamline operations and tailor interactions to meet individual customer needs. This technology is not just an enhancement; it is a fundamental shift in the way we communicate and collaborate. From automating routine tasks to providing insightful data-driven recommendations, AI is essential in today’s fast-paced digital environment, ensuring businesses stay competitive and customer-focused.
Microsoft Copilot revolutionizes team collaboration by harnessing the power of AI-driven insights and automation. Designed to work seamlessly within Microsoft Teams, Copilot enhances productivity through features like real-time data analysis and task automation.
Teams can make informed decisions faster with instant access to critical insights, while automated tasks free up valuable time for more strategic work. Its integration with Microsoft Teams ensures that communication and collaboration remain fluid and efficient. For businesses, this means streamlined workflows and increased efficiency, allowing teams to focus on what truly matters—achieving their goals together.
Copilot Studio takes Microsoft Copilot to the next level by enabling businesses to customize and develop AI-driven solutions tailored to their unique needs within Microsoft Teams. With Copilot Studio, organizations can create custom apps that integrate seamlessly into their existing workflows, enhancing productivity and ensuring that tools align perfectly with business objectives.
Workflow automation features empower teams to automate repetitive tasks, reducing manual effort and enabling employees to focus on more impactful work. The integration capabilities of Copilot Studio allow businesses to connect various applications and data sources, creating a unified and efficient digital workspace.
By leveraging Copilot Studio, businesses can craft bespoke collaboration solutions that drive innovation and efficiency. This flexibility helps organizations adapt to evolving demands and maintain a competitive edge, ensuring that their collaboration tools support their strategic goals and enhance overall productivity.
Webex by Cisco harnesses AI to elevate the virtual meeting experience, offering a suite of features designed to improve clarity, accessibility, and productivity. Noise cancellation technology ensures that background sounds are minimized, allowing participants to focus on the conversation without distraction. Real-time transcription adds another layer of accessibility, providing immediate text representation of the spoken dialogue, which is invaluable for participants who may have missed parts of the discussion or need a reference later. Meeting highlights further enhance the experience by automatically capturing key points, making it easier to review and share crucial information after the meeting. These AI-driven tools not only make meetings more efficient but also more engaging, ensuring that every participant can contribute effectively and stay connected with the conversation.
Zoom’s AI capabilities are transforming video conferencing by offering innovative features that enhance inclusivity and efficiency. One standout feature is virtual backgrounds, which allow users to maintain a professional appearance regardless of their surroundings. This feature not only adds a layer of personalization but also ensures that participants remain focused on the meeting content.
Real-time language translation is another powerful tool, breaking down language barriers and making meetings more inclusive. Participants speaking different languages can communicate seamlessly, fostering a more collaborative environment.
Automated meeting summaries help by capturing key points and decisions from the meeting. This feature allows participants to stay informed and on the same page, even if they miss the live meeting. By bridging communication gaps and improving user experience, Zoom’s AI tools make virtual meetings more productive and engaging for everyone involved.
Five9 Genius AI, AI Agent Assist, and Intelligent Virtual Agent AI are at the forefront of transforming customer service by offering sophisticated, intelligent support that streamlines operations and automates routine tasks. These innovative solutions leverage the power of artificial intelligence to not only assist human agents but also handle repetitive inquiries and simple processes, allowing businesses to operate more efficiently. These solutions ensure that customer interactions are smoother and more efficient, ultimately leading to enhanced customer satisfaction.
By integrating these AI solutions, businesses can significantly improve customer satisfaction and operational efficiency, leading to stronger customer relationships and a competitive edge in the market.
The Solgari In-App Contact Center, powered by Microsoft Copilot, revolutionizes customer service by seamlessly integrating with Microsoft Teams. This all-in-one solution offers a comprehensive contact center experience, enabling businesses to manage customer interactions across multiple channels with ease. With omnichannel communication, teams can engage with customers via voice, video, chat, and more, all within the familiar Teams interface.