Escalation Paths.

Our Technical and Implementation Escalation Paths Ensure Timely Resolution

	Technical Support	Implementation
1st Level	CallTower Support Phone: (800)347-5444opens phone dialer Email: support@calltower.comcreate new email Legacy OneStream Networks Network Operations Center Phone: (800)869-0315 option 1opens phone dialer Email: support@calltower.comcreate new email	Your Assigned Project Manager
2nd Level	CT Cloud Support Manager – Matt Lym Office: (801) 938-1377opens phone dialer Mobile: (385) 715-3119opens phone dialer Email: mlym@calltower.comcreate new email Cisco Support Manager – Jordan Farnsworth Office: (415) 869-8951opens phone dialer Mobile: (385) 707-7314opens phone dialer Email: jfarnsworth@calltower.comcreate new email Microsoft Support Manager – Dylan Lewis Office: (801) 934-3734opens phone dialer Mobile: (801) 508-5674opens phone dialer Email: Dylan.lewis@calltower.comcreate new email On Call Manager Office: (801) 508-5670opens phone dialer (M-F 5pm to 8am, S-S) Legacy OneStream Networks - NOC Manager - Brian Simpson Office: (585) 563-1850opens phone dialer Mobile: (585) 469-9729opens phone dialer Email: bsimpson@calltower.comcreate new email	Service Delivery Manager (Enterprise) - Antoinette Rodriquez Office: (801) 702-4017opens phone dialer Mobile: (801) 403-8690opens phone dialer Email: arodriquez@calltower.comcreate new email Service Delivery Manager (Small Business) - Sandy Hepworth Office: (801) 702-4071opens phone dialer Mobile: (801) 891-7728opens phone dialer Email: shepworth@calltower.comcreate new email Service Delivery Manager - Kasey Klein Office: (585) 563-1854opens phone dialer Mobile: (585) 455-7112opens phone dialer Email: kklein@calltower.comcreate new email
3rd Level	VP of Client Support – Jim Manetta Office: (585) 563-1868opens phone dialer Mobile: (585) 797-3021opens phone dialer Email: jmanetta@calltower.comcreate new email	Senior Director of Service Delivery – Brett Reese Office: (801) 702-4242opens phone dialer Mobile: (801) 718-0722opens phone dialer Email: breese@calltower.comcreate new email
4th Level	CEO CallTower – Bret England Office: (415) 869-8922opens phone dialer Mobile: (408) 893-9070opens phone dialer Email: bengland@calltower.comcreate new email