Escalation Paths.
Our Technical and Implementation Escalation Paths Ensure Timely Resolution
| Technical Support | Implementation | |
| 1st Level | CallTower Support | Your Assigned Project Manager |
| 2nd Level | CT Cloud Support Manager – Matt Lym Office: (801) 938-1377opens phone dialer Mobile: (385) 715-3119opens phone dialer Email: mlym@calltower.comcreate new email
Microsoft Support Manager – Jordan Farnsworth Office: (415) 869-8951opens phone dialer Mobile: (385) 707-7314opens phone dialer Email: jfarnsworth@calltower.comcreate new email
Cisco Support Manager – Dylan Lewis Office: (801) 934-3734opens phone dialer Mobile: (801) 508-5674opens phone dialer Email: Dylan.lewis@calltower.comcreate new email
On Call Manager Office: (801) 508-5670opens phone dialer (M-F 5pm to 8am, S-S) | Manager of Implementation Services - Antoinette Rodriquez Office: (801) 702-4017opens phone dialer Mobile: (801) 403-8690opens phone dialer Email: arodriquez@calltower.comcreate new email CT Cloud SIP Implementations - Jessica Haile-Bagge Office: (484) 403-1210opens phone dialer Mobile: (610) 733-5815opens phone dialer Email: jhailebagge@calltower.comcreate new email |
| 3rd Level | Director of Client Services – Brett Reese Office: (801) 702-4242opens phone dialer Mobile: (801) 718-0722opens phone dialer | |
| 4th Level | Vice President, Customer Success and Services – Martin Call Office: (801) 934-3729opens phone dialer | |
| 5th Level | CEO CallTower – Bret England Office: (415) 869-8922opens phone dialer Mobile: (408) 893-9070opens phone dialer | |