Escalation Paths.

Our Technical and Implementation Escalation Paths Ensure Timely Resolution

  Technical Support  Implementation 
1st Level 

CallTower Support 

Phone: (800)347-5444opens phone dialer 

Email: support@calltower.comcreate new email 

Your Assigned Project Manager 
2nd Level   

CT Cloud Support Manager – Matt Lym

Office: (801) 938-1377opens phone dialer

Mobile: (385) 715-3119opens phone dialer

Email: mlym@calltower.comcreate new email


Microsoft Support Manager – Jordan Farnsworth

Office: (415) 869-8951opens phone dialer

Mobile: (385) 707-7314opens phone dialer

Email: jfarnsworth@calltower.comcreate new email



Cisco Support Manager – Dylan Lewis

Office: (801) 934-3734opens phone dialer

Mobile: (801) 508-5674opens phone dialer

Email: Dylan.lewis@calltower.comcreate new email


On Call Manager 

Office: (801) 508-5670opens phone dialer 

(M-F 5pm to 8am, S-S) 


Manager of Implementation Services - Antoinette Rodriquez 

Office: (801) 702-4017opens phone dialer 

Mobile: (801) 403-8690opens phone dialer 

Email: arodriquez@calltower.comcreate new email 


Small Business Implementations Manager - Sandy Hepworth

Office: (80) 702-4071opens phone dialer 

Mobile: (801) 891-7728opens phone dialer 

Email: shepworth@calltower.comcreate new email 

3rd Level 

Director of Client Services – Brett Reese 

Office: (801) 702-4242opens phone dialer 

Mobile: (801) 718-0722opens phone dialer 

Email: breese@calltower.comcreate new email 

4th Level 

CEO CallTower – Bret England  

Office: (415) 869-8922opens phone dialer  

Mobile: (408) 893-9070opens phone dialer  

Email: bengland@calltower.comcreate new email