Escalation Paths. Our Technical and Implementation Escalation Paths Ensure Timely Resolution Technical Support Implementation 1st Level CallTower Support Phone: (800)347-5444opens phone dialer Email: support@calltower.comcreate new email Your Assigned Project Manager 2nd Level CT Cloud Support Manager – Matt Lym Office: (801) 938-1377opens phone dialer Mobile: (385) 715-3119opens phone dialer Email: mlym@calltower.comcreate new email Cisco Support Manager – Jordan Farnsworth Office: (415) 869-8951opens phone dialer Mobile: (385) 707-7314opens phone dialer Email: jfarnsworth@calltower.comcreate new email Microsoft Support Manager – Dylan Lewis Office: (801) 934-3734opens phone dialer Mobile: (801) 508-5674opens phone dialer Email: Dylan.lewis@calltower.comcreate new email On Call Manager Office: (801) 508-5670opens phone dialer (M-F 5pm to 8am, S-S) Manager of Implementation Services - Antoinette Rodriquez Office: (801) 702-4017opens phone dialer Mobile: (801) 403-8690opens phone dialer Email: arodriquez@calltower.comcreate new email Small Business Implementations Manager - Sandy Hepworth Office: (801) 702-4071opens phone dialer Mobile: (801) 891-7728opens phone dialer Email: shepworth@calltower.comcreate new email 3rd Level Director of Client Services – Brett Reese Office: (801) 702-4242opens phone dialer Mobile: (801) 718-0722opens phone dialer Email: breese@calltower.comcreate new email 4th Level CEO CallTower – Bret England Office: (415) 869-8922opens phone dialer Mobile: (408) 893-9070opens phone dialer Email: bengland@calltower.comcreate new email opens in a new window opens in a new window opens in a new window opens in a new window opens in a new window
