Escalation Paths.
Our Technical and Implementation Escalation Paths Ensure Timely Resolution
| Technical Support | Implementation | |
| 1st Level |
CallTower Support Phone: (800)347-5444 Chat: Click Here Email: support@calltower.com |
Your Assigned Project Manager |
| 2nd Level |
Cisco Support Manager – Jake Brown Office: (801) 307-5050 Mobile: (801) 666-7000 Email: jbrown@calltower.com
CT Cloud Support Manager – Matt Lym Office: (801) 938-1377 Mobile: (385) 715-3119 Email: mlym@calltower.com
Microsoft Support Manager – Dylan Lewis Office: (801) 934-3734 Mobile: (801) 508-5674 Email: Dylan.lewis@calltower.com
On Call Manager Office: (801) 508-5670 (M-F 5pm to 8am, S-S) |
Manager of Implementation Services - Antoinette Rodriquez Office: (801) 702-4017 Mobile: (801) 403-8690 Email: arodriquez@calltower.com |
| 3rd Level |
Director of Client Services – Brett Reese Office: (801) 702-4242 Mobile: (801) 718-0722 Email: breese@calltower.com |
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| 4th Level |
Vice President, Customer Success and Services – Martin Call Office: (801) 934-3729 Mobile: (385) 484-9044 Email: mcall@calltower.com |
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| 5th Level |
CEO CallTower – Bret England Office: (415) 869-8922 Mobile: (408) 893-9070 Email: bengland@calltower.com |
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