Empowering Federal Agencies with the FedRAMP-Authorized Genesys Cloud Platform to Elevate Citizen Experience through AI-Driven, Secure Cloud Communications
SALT LAKE CITY, UT, ROCHESTER, NY, MONTREAL, QC, LONDON — CallTower, a global leader in delivering modern unified communications, contact center, and collaboration solutions, is announcing expanded capabilities for U.S. federal government customers through the FedRAMP Authorized Genesys Cloud™ platform. This collaboration enhances CallTower’s ability to serve government agencies with modern, secure, and scalable communication tools that align with the goals of Executive Order 14058, which seeks to transform federal customer experience and rebuild trust in government.
The Genesys Cloud platform’s FedRAMP authorization empowers agencies supported by CallTower to deliver seamless, citizen experiences while ensuring the highest levels of security and compliance. Authorized at the moderate impact level, the AI-powered, unified and intelligent Genesys Cloud platform provides federal agencies with the ability to drive value, increase citizen loyalty and improve workforce productivity and operational efficiency.
As a Genesys Premier Partner, CallTower has consistently delivered industry-leading CX and CCaaS solutions across North America, supporting enterprise and public sector customers in accelerating their digital transformation. This new FedRAMP authorization further strengthens the partnership, expanding secure and compliant cloud communications to federal agencies and driving the next generation of AI-enhanced citizen engagement.
“Federal agencies are under increasing pressure to meet citizen expectations for speed, accessibility, and empathy,” said William Rubio, Chief Revenue Officer at CallTower. “By combining the FedRAMP Authorized Genesys Cloud platform with CallTower’s proven voice and collaboration expertise, we’re helping agencies achieve a new standard of secure, AI-enhanced communication that empowers employees and rebuilds public trust.”
The partnership between CallTower and Genesys supports the federal initiative to modernize constituent engagement through:
- 24/7 intelligent self-service and AI-driven automation to improve response times and reduce agent burnout
- Predictive analytics and real-time dashboards to drive informed decision-making
- Unified voice, video, and digital channels for frictionless communication across every interaction
- Secure, scalable architecture ensuring compliance with FedRAMP and StateRAMP standards
Together, CallTower and Genesys are redefining the citizen experience for federal agencies, delivering solutions that allow constituents to engage through their preferred channels—safely, efficiently, and empathetically.
CallTower is at the forefront of transforming global communication, redefining how businesses connect and collaborate across the globe. Since 2002, CallTower has grown into a global leader in enterprise-class cloud communications and collaboration solutions, empowering businesses to thrive in the digital age. Leveraging advanced technologies like Microsoft® Teams Operator Connect, Teams Direct Routing, GCC High Teams Direct Routing, Webex by Cisco®, Zoom Phone, and AI-powered contact center solutions, such as Webex Contact Center, Five9, Genesys and more. CallTower delivers seamless and reliable connectivity tailored to the unique needs of enterprises worldwide. CallTower empowers business communications by integrating features like one-click failover, advanced analytics, seamless CRM integration, and cutting-edge AI—redefining operational efficiency.
In 2025, CallTower acquired North America’s trusted contact center expert, Inoria, amplifying its CCaaS and CX capabilities. Inoria drives the evolution of contact center operations by offering personalized optimization, implementation, and integration services powered by Conversational AI and advanced analytics. Together, CallTower and Inoria deliver actionable insights, enhanced customer experiences, and cutting-edge solutions that guide enterprises through their digital transformation journeys.
With a vision focused on innovation and a commitment to excellence, CallTower continues to advance cloud communications, empowering businesses across the globe to achieve unparalleled success.
About Genesys
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
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