Operator Connect’s groundbreaking communication tool brings more flexibility and personalization to your Teams experience.
Efficient Call Management
With Operator Connect, you can personalize your call routing system and manage your calls more efficiently. You can choose where to route calls and even delegate specific numbers to certain employees.
Easy Call Set-Up
Call set-up is a breeze with Operator Connect. With just a few clicks, you can configure your call routing preferences and ensure that your calls reach the right people.
Increased Flexibility and Customization
Customizable ID: You can customize your Caller ID by assigning it a local or toll-free area code which helps to enhance trust and professionalism.
Integrates with Teams: Operator Connect ensures a seamless integration process with Teams. It has a user-friendly interface that enables efficient communication, even for non-expert users.
Auto-Attendant: You can use the auto-attendant feature to automate your calls and provide your customers with speedy, efficient service 24/7.
Enhanced Management Features
Advanced Call Transfer: With Operator Connect, you can streamline call transfer management by assigning specific roles to various team members, allowing for more efficient call routing.
Real-Time Monitoring: Monitor your employees’ call activity to ensure that all calls are being managed efficiently and provide real-time feedback.
Operator Connect Benefits
Leverage Existing Contracts or Find a New Operator: You keep your preferred operator and contracts or choose a new one from a selection of participating operators to meet your business needs
Enhanced Support and Reliability: Operators provide technical support and shared service level
agreements to improve support service, while direct peering powered by Azure creates a one-to-one network connection for enhanced reliability.
Faster, Easier Deployment: You can quickly connect to your operator and assign phone numbers to users – all from the Teams Admin Center.
Operator-Managed Infrastructure: Your operator manages the PSTN calling services and Session Border Controllers (SBCs), allowing you to save on hardware purchase and management.
CallTower’s Microsoft Teams Operator Connect solution is now available in EMEA regions.
Operator Connect | CallTower Advantage
- Full digital journey in the Microsoft Teams Admin Center for simple and quick deployment.
- Replace multiple local telco contracts to consolidate voice services
- Carrier-class 24/7/365 technical support and shared service level agreements with Microsoft
- Provision through Connect in minutes and assign phone numbers to your users
- Extensive carrier connections with 15+ Voice carriers and 30+ Internet peering partner
- Direct Connectivity to Microsoft
- Key add-ons like Operator Console and Call Recording
- E911 Emergency Services
- Central or local billing for Operator Connect service
- No equipment is required on site, including SBC’s saving capital expense
- Smooth transition from your existing telephony to Teams Microsoft Teams Phone Standard Licensing
- CallTower Connect – As a self-provisioning portal with Analytics around calling
The Microsoft Teams Phone Standard Licensing powered by CallTower enables customers to bring their current voice services into the Microsoft Cloud through Operator Connect.
Operator Connect calling ensures the ability to leverage CallTower’s preferred rates and unlocks the full potential of a Microsoft Teams Microsoft Teams Phone Standard Licensing.
CallTower delivers key Microsoft Teams UCaaS features and functionality which are unavailable through other providers.
Customers using CallTower’s Operator Connect for Teams offering can also easily redirect calls to an alternate number in case of a Microsoft outage and stay connected.