CallTower Analytics

Dive into a world of data-driven insights and maximize the potential of your communication infrastructure with CallTower Analytics.

Unleash the Power of Data

CallTower Analytics, you gain access to a comprehensive suite of analytical tools designed to provide you with real-time visibility into your communication networks. Harness the power of data to make informed decisions, optimize performance, and enhance productivity across your organization.

CallTower Analytics Calling empowers you to dig deep into your team’s performance with extensive filtering options and multiple customizable views. Gain a clear, comprehensive understanding of how your customer-facing team operates, so you can focus on what really matters—driving success.

Your dashboard is all about your goals. Personalize it to spotlight the metrics that matter most to your business. Whether you’re tracking response times, call volumes, or team performance, you’ll have the actionable insights you need to make informed decisions that optimize your operations.

CallTower Analytics Calling is built to enhance efficiency, elevate customer satisfaction, and keep your team performing at its best—all backed by powerful, user-friendly technology.

CallTower Analytics Collaboration

With CallTower Analytics Collaboration, unlocking the full potential of your collaborative environment has never been easier. Our intuitive tool offers valuable insights into critical areas of your business, making it simple to stay informed and make data-driven decisions.

Need a starting point? Choose from a variety of prebuilt dashboards designed to deliver fast, actionable insights. Or, take full control by selecting the metrics that matter most to you and creating a dashboard customized to your unique business objectives.

Chat Analytics

Track collaboration frequency across teams, identify top performers, and drive actionable change with customizable reports.

Meeting Analytics

Reduce ineffective meetings with data on talk time, engagement, and attendance, helping free up valuable time for your teams.

Employee Wellbeing

Analyze Teams usage to highlight best practices and pinpoint areas needing additional support.

Reporting

Access real-time insights, ready-to-use dashboards, and detailed reports for a quick understanding of organizational activity.

CallTower Analytics Collaboration transforms raw data into meaningful information, helping you optimize operations and achieve success. Experience the smarter way to manage your Teams environment and drive results with CallTower!

The CallTower Advantage

CallTower Analytics

Dive into a world of data-driven insights and maximize the potential of your communication infrastructure with CallTower Analytics.

Unleash the Power of Data

CallTower Analytics Calling is built to enhance efficiency, elevate customer satisfaction, and keep your team performing at its best—all backed by powerful, user-friendly technology.

CallTower Analytics Collaboration

Chat Analytics

Meeting Analytics

Employee Wellbeing

Reporting

The CallTower Advantage

Multiple direct private connections to Microsoft

Global carrier connections with 15+ voice carriers and 30+ Internet peering partner

CallTower’s network and platforms completely optimized for voice

Emergency services in 30+ Countries

Re-Route phone calls to other devices when Microsoft has an outage

SMS and CRM integration

Managed Direct Routing service through geo-redundant hosted SBC’s

Porting between customer’s PBX to Teams by CallTower

Full digital journey in the Microsoft Teams Admin Center for simple and quick deployment

E911 Emergency Services

Provision through Connect in minutes and assign phone numbers to your users

Smooth transition from your existing telephony to Teams Phone System

Key add-ons like Operator Console and Call Recording

Carrier-class 24/7/365 technical support and shared service level agreements with Microsoft

No equipment is required on site, including SBC’s saving capital expense

Direct Connectivity to Microsoft

Replace multiple local telco contracts to consolidate voice services

Central or local billing for Operator Connect service

Extensive carrier connections with 15+ Voice carriers and 30+ Internet peering partner

CallTower Connect – As a self-provisioning portal with Analytics around calling

UCaaS & PBX Solutions

Contact Center

Productivity Tools

Networking Solutions

Support & Training

Company

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