UCaaS Solutions
maximise your unified communications with our voice, contact centre productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connexions and drive real outcomes with our Customer Experience (CX) and Contact centre solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalise and control their CallTower Services
Solutions centre
Discover a comprehensive Solutions centre hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill centre
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customised communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner programme
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency programme
Discover Are benefits of our Agency Partner programme for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP programme
CallTower's MSP Partner programme empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
Spam Blocking Powered by Mutare
Safeguard your enterprise voice channels with CallTower’s Spam Blocking powered by Mutare - a multi-layered, advanced security solution designed to defend against vishing, spoofing, robocalls, and other voice-based threats.
Protect Your Enterprise Voice Channels with Advanced Security
Voice-based threats like vishing, spoofing, robocalls, and AI-driven attacks are on the rise, posing significant risks to enterprises. CallTower’s Spam Blocking powered by Mutare is a robust, enterprise-class solution designed to protect your voice channel as critical infrastructure.
What is Spam Blocking Powered by Mutare?
Spam Blocking is a multi-layered, configurable call filtering and network security application that defends enterprise voice channels against unwanted and malicious calls. Operating at the network edge, Spam Blocking analyses incoming calls through advanced layers of protection, including:
Custom Rules
Matches calls against organisation-specific allow/block lists.
STIR/SHAKEN
Verifies caller ID authenticity using digital certificates.
Proprietary Dynamic Database
cheques calls against a global database of known spam and scam numbers.
Voice CAPTCHA
Challenges suspicious calls to ensure they are legitimate.
By stopping threats before they reach users, systems, or data, Spam Blocking ensures uninterrupted operations and enhanced security.
Key Features of Spam Blocking
Advanced Call Filtering
- STIR/SHAKEN: Incorporates caller attestation data to enhance trust and detect spoofing.
- Voice CAPTCHA: Adds an extra layer of vetting for ambiguous calls.
- Custom Rules: Enables organisation-specific filtering preferences.
- Proprietary Dynamic Database (PDD): Aggregates global intelligence to block known nuisance numbers.
Centralised Management
Admin Dashboard
Provides a centralised view of voice traffic activity and filtering actions.
Control Panel
Centralises configuration and management of all filtering layers.
Enhanced Reporting & Insights
Email Reports & Alerts
Delivers customisable reports and alerts for administrators.
Embedded CDR Reporting
Offers detailed, filterable call records for analysis.
Security Logging
Automatically extracts and delivers voice telemetry data to security platforms.
User-Friendly Features
Personal Blocklist
Allows individual users to apply personal call-blocking preferences.
Productivity Calculator
Estimates time savings and cost reduction achieved through eliminating unwanted inbound calls.
ROI of Spam Blocking
CallTower’s Spam Blocking powered by Mutare delivers a compelling return on investment by safeguarding enterprise voice channels against the growing tide of voice-based threats.
Key Benefits
minimised Disruptions
Proactively blocks malicious calls, ensuring operational continuity.
Enhanced Security
Increased Productivity
Streamlined Management
With its robust, multi-layered protection and user-friendly setup, CallTower’s Spam Blocking is not just a security measure – it’s a strategic investment in the resilience and efficiency of your organisation.
Why Choose CallTower’s Spam Blocking?
- Enterprise-Class Protection: Designed to secure critical voice infrastructure.
- customisable Configurations: Tailored to meet your organisation’s unique needs.
- Proven Technology: Powered by Mutare’s advanced call filtering and security solutions.
Ready to Secure Your Voice Channels?
Contact us today to learn more about how CallTower’s Spam Blocking powered by Mutare can protect your organisation from voice-based threats.
