UCaaS Solutions
maximise your unified communications with our voice, contact centre productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connexions and drive real outcomes with our Customer Experience (CX) and Contact centre solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalise and control their CallTower Services
Solutions centre
Discover a comprehensive Solutions centre hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill centre
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customised communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner programme
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency programme
Discover Are benefits of our Agency Partner programme for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP programme
CallTower's MSP Partner programme empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
Singlewire Emergency Alert System.
InformaCast Fusion is a mass notification system that excels in the three most critical
areas of delivering effective emergency messages: speed, reach and intrusiveness.
THE INFORMACAST EMERGENCY ALERT SYSTEM –
InformaCast Fusion is a mass notification system that excels in the three most critical areas of delivering effective emergency messages: speed, reach and intrusiveness. When you need people to take notice and take action, the InformaCast emergency alert system provides the toolset to get information in the hands of people who need it as quickly as possible no matter where they are or what they are doing.
Unparalleled Speed
You can’t waste a second when an emergency occurs. InformaCast Fusion offers multiple ways to instantly trigger a notification so that the instant someone notices an issue, they can begin alerting people.
Expansive Reach
During a crisis, you need to know your message is going to reach everyone. InformaCast Fusion uses every communication channel available to ensure no misses a message.
Attention-Grabbing Alerts
Cut through noise and distractions with text, audio and visual notifications delivered to mobile devices and throughout your facilities. The result: people notice alerts sooner and begin taking action, reducing risk and downtime.
INSTANT ALERTING –
Trigger notifications the moment an incident occurs
InformaCast Fusion is a mass notification system that excels in the three most critical areas of delivering effective emergency messages: speed, reach and intrusiveness. When you need people to take notice and take action, the InformaCast emergency alert system provides the toolset to get information in the hands of people who need it as quickly as possible no matter where they are or what they are doing.
Detection
- 911 alerting (CallAware)
- Building sensor integration
- Panic buttons (Duress Package)
Notification
- Bell scheduling, paging, announcements
- Desktop, digital signage, phones and more
- Mobile notifications
Management
- Scenario planning, access control, lockdown
- Conference call/virtual collaboration
- Reporting
Visitor Management
- Screen visitors and volunteers before granting them access
- Maintain digital records of visitors and volunteers
- Track student tardies with digital records
- Release students to authorised guardians
Student Management
- Account for students during a crisis
- Reunite students with guardians easily following an incident
- Submit tips about potential school threats
- Streamline the carpool queue pickup process
Duress Solutions
5 Panic Button Options
- Wearables
- Mobile app
- Keyboard shortcuts
- Desk phone keys
- Mounted devices
Request Immediate Assistance
- Delivers name and location information to response teams
Activate Alerts
- Send text and audio to existing devices
- Direct contact to the PSAP also available
Safety Drill Manager
- Schedule and assign drills across your district
- Monitor compliance and drill completion
- Maintain digital records to demonstrate compliance
- Record student location information for streamlined reunification
coach Manager
- Verify students get on the correct coach
- Notify guardians and school officials that students are on the correct coach
- Use GPS to track coach and student locations in real-time
- Know when students have gotten off the bus
Send alerts from anywhere
Launch notifications instantly from a virtual or physical panic button, the InformaCast Mobile, or web console.
Automated triggers
Receive automated weather alerts, early earthquake warnings, gunshot detection, and Internet of Things triggers. Using a variety of methods, including RSS feeds, CAP feeds and email, automatically trigger alerts when predetermined criteria are met.
customise your environment
With InformaCast Fusion’s open API and contact closure integrations to the physical environment, leverage the IoT to trigger alerts from devices like AED cabinets, eyewash stations and more.
Improve daily procedures
Create more efficient communications for non-emergency use cases with scheduled messages to broadcast school bells, shift changes, and other daily announcements.
REACHING EVERYONE –
InformaCast Fusion offers the best chance of reaching your desired audience with critical notifications
Leverage every channel
- utilising all your on-premises and mobile devices means it’s more likely you’ll reach everyone rather than relying solely on mass SMS text messages.
- InformaCast mass notifications can be sent as live and recorded audio to speakers and phones and text can be sent to a desktop computer, deskphone displays, and digital signage.
- Mobile alerts from InformaCast can be delivered as SMS text, push notification, email and/or recorded audio.
- Connected devices can trigger visual alerts like flashing strobe lights, digital displays and scrolling text.
Alert beyond your organisation
- Have visitors self-enrol to receive notifications simply by texting a designated number.
- FEMA-approved organisations can also leverage the Integrated Public Alert and Warning System to have InformaCast notifications broadcast to cell phones within a geographical area and local TV stations.
Trigger Message
Message Target
INCIDENT MANAGEMENT –
Plan, execute and manage your response with the InformaCast emergency alert system
Simple notification with command centre
- Take advantage of InformaCast Command centre to quickly send alerts for common scenarios.
- customise easy-to-identify buttons for different situations and provide relevant details about what’s happening.
- Available within InformaCast Fusion and on the InformaCast Mobile app
Know who’s safe and who needs help
- Send notifications that ask for a response to gain real-time insights into who is safe and who needs help.
- utilise dynamic replies to send relevant follow up messages based on someone’s response.
Collaborate Virtually
- Quickly gather key stakeholders in Microsoft Teams, Webex or on a conference call to assess the situation and deploy assistance.
Compatible Systems
InformaCast Fusion works with other communication tools to deliver more effective notifications. Compatible systems include:
- Collaboration tools (Microsoft Teams, Webex)
- Unified Communications and VOIP (Cisco, Poly)
REPORTING –
Understand the effectiveness of your notifications
Know who received and read messages
View reports that show whether your notification was delivered successfully and who read it once it was received.
Review notification results
analyse notification results to understand how long it took notifications to be sent to different devices and users.
Plan for the future
Receive actionable insights to make adjustments for future incidents.
ENTERPRISE ARCHITECTURE, SCALE AND SECURITY –
Build confidence and trust deploying a solution that will work when it matters most
Reliable no matter what
Have peace of mind that your notifications will reach your audience during critical situations.
InformaCast Fusion uses a hybrid-cloud architecture where the “brains” are in the cloud and the Fusion Server Appliance resides on your network.
High Availability includes Fusion Failover for data centre resiliency, Survivable Remote Site Notification to provide functionality should your WAN connexion fail, and Distributed Activation to spread the notification workload across multiple InformaCast Fusion Servers.
