maximise your unified communications with our voice, contact centre, productivity tools, and network support.
CallTower’s Cloud Contact centres Make it Easy to Make Powerful connexions and Deliver Results.
Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number.
A revolutionary tool enabling users to easily personalise and control their CallTower services
Discover a comprehensive Solutions centre, offering a hub of resources and information to address your needs and challenges effectively.
SupportWe have a dedicated 24x7x365 customer service team that is trained to help you
Network StatusView the Network Status for live updates on system performance and service status.
Updates & NotificationsReceive timely CallTower solution updates, latest information and alerts to stay informed about important changes and announcements.
Billing Escalation Pathcheque out the Billing Escalation Path for swift resolution and guidance on addressing billing-related inquiries effectively.
Client Support PlanExplore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
Client Success Escalation PathsAccess the client success escalation path, providing a strategic guide to promptly address and enhance your overall client experience.
Implementation Escalation PathExplore the implementation escalation path for a structured guide to efficiently address and resolve issues during the implementation process.
Support Escalation PathExplore the technical support escalation path to efficiently navigate and resolve issues with step-by-step guidance.
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
Bill centreExplore for a streamlined experience managing and understanding your invoices and billing information
Billing questions, payments, disputesFind essential information about billing inquiries, payment terms, and dispute resolution for your account.
CallTower TrainingComprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
CallTower, Inc. Terms of UseDiscover a comprehensive Solutions centre, offering a hub of resources and information to address your needs and challenges effectively.
Website Privacy PolicyReview the information on how we safeguard your personal data, ensuring transparency in our services.
WebinarsVisit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Services Level Agreements (SLA)Comprehensive details on CallTower’s Customer SLA, including scheduled maintenance windows for solution updates.
California Consumer Privacy ActCheck out how we comply with CCPA regulations, prioritising the protection of consumer privacy.
FAQBrowse the FAQ webpage for quick answers to common questions about our products and services.
Customer Proprietary NetworkExplore the Customer Proprietary Network webpage for secure and customised communication solutions.
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner PortalAt CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency ProgramDiscover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.
Wholesale ProgramRevolutionize communication and drive growth with our innovative Wholesale Program. Stay ahead of the curve in a competitive marketplace.
maximise your unified communications with our voice, contact centre, productivity tools, and network support.
CallTower’s Cloud Contact centres Make it Easy to Make Powerful connexions and Deliver Results.
Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number.
A revolutionary tool enabling users to easily personalise and control their CallTower services
We have a dedicated 24x7x365 customer service team that is trained to help you
Client Success Escalation PathAccess the client success escalation path, providing a strategic guide to promptly address and enhance your overall client experience.
ImplementationsExplore the Implementations for a detailed guide to efficiently deploy and optimise our solutions.
Support Escalation PathExplore the technical support escalation path to efficiently navigate and resolve issues with step-by-step guidance.
Billing Escalation Pathcheque out the Billing Escalation Path for swift resolution and guidance on addressing billing-related inquiries effectively.
Network StatusView the Network Status for live updates on system performance and service status.
Sales Escalation PathNavigate the sales escalation path to expedite issue resolution and receive tailored support for your sales-related inquiries.
Solutions centreDiscover a comprehensive Solutions centre, offering a hub of resources and information to address your needs and challenges effectively.
Updates & NotificationsReceive timely CallTower solution updates, latest information and alerts to stay informed about important changes and announcements.
Implementation Escalation PathExplore the implementation escalation path for a structured guide to efficiently address and resolve issues during the implementation process.
Client Support PlanExplore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
Bill centreExplore for a streamlined experience managing and understanding your invoices and billing information
Billing questions, payments, disputesFind essential information about billing inquiries, payment terms, and dispute resolution for your account.
CallTower TrainingComprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
CallTower, Inc. Terms of UseDiscover a comprehensive Solutions centre, offering a hub of resources and information to address your needs and challenges effectively.
Website Privacy PolicyReview the information on how we safeguard your personal data, ensuring transparency in our services.
WebinarsVisit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Services Level Agreements (SLA)Comprehensive details on CallTower’s Customer SLA, including scheduled maintenance windows for solution updates.
California Consumer Privacy ActCheck out how we comply with CCPA regulations, prioritising the protection of consumer privacy.
FAQBrowse the FAQ webpage for quick answers to common questions about our products and services.
Customer Proprietary NetworkExplore the Customer Proprietary Network webpage for secure and customised communication solutions.
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner PortalAt CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency ProgramDiscover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.
CallTower's Rebiller Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
GTxRevolutionize communication and drive growth with our innovative Wholesale Program. Stay ahead of the curve in a competitive marketplace.
a comprehensive journey for the UC buyer
Navigating a Workplace in the Cloud: UC Buyer’s Journey provides a practical roadmap to address a substantial challenge. As the adoption of Unified Communications (UC), Contact Center (CC) and Key Integrations continues to gain momentum, businesses of all types and sizes are increasingly realising the advantages of integrating VoIP telephony, instant messaging, video conferencing, mobility, presence, and collaboration capabilities within a cohesive business framework.
You will likely encounter inquiries regarding functionalities, deployment alternatives, and how to handle the numerous business decisions that will impact your workforce. Having a comprehensive strategy is one aspect of the key to a successful UC Buyer Journey. Yet, at times, the most significant hurdle is taking that initial step. Let’s explore the pathway to enhancing your comprehensive communications strategy.
In the initial discovery phase of the Journey, it’s imperative for IT and business leaders to stand together, fostering a tight-knit, cooperative atmosphere. This collaborative team will need to skillfully navigate a substantial array of complementary and conflicting requirements, features, and deployment possibilities to ultimately pinpoint the perfect UC solution for the end-users. We’ve put together a strategy to guide you through the discovery process.
Unified Communication as a Service (UCaaS) solutions have transformed the capability of companies to connect and communicate in a professional and cost-effective manner.
Increasing your return on investment (ROI) is not the easiest task to accomplish, but having the right Unified Communications (UC) strategy to lean on can make it a little easier.
Before the rise of internet communication in the form of Voice over Internet Protocol (VoIP), PBX systems were the height of business communication technology.
Unified Communications are reshaping the landscape of work processes. Entrepreneurs are delving into their organisation’s needs to ascertain whether an on-premise or cloud-based solution aligns most effectively with the company’s overarching short and long-term objectives. Explore further to discover more.
The way we work is changing – with offices around the globe, remote employees and work-from-home policies, it can be increasingly difficult to maintain solid collaboration.
With the proper technology and process strategies, all employees who are working from home can remain safe and healthy without seeing a dip in productivity.
Should your business communication be an on-premises exchange or a cloud service? While other components of your organisation might make a legacy system a better fit for you, cloud communication has the edge in several distinct areas.
You’ve evaluated your choices and concluded that integrating Unified Communications solutions would enhance your business. Now, it’s crucial to begin the partner selection process and thoroughly explore potential vendors. The significance of thoroughly vetting vendors cannot be overstated, as the selected vendor will evolve into a lasting business partner, advisor, and advocate for your organisation.
Dial-up internet might be dead, but there’s is a good chance your internet connexion isn’t as strong, fast, and reliable as it could be. When your business has a stronger network, it improves the productivity of your workplace.
Thanks to technological advancements, the number of people working from home has been rising steadily over the years.
If you’re looking to increase efficiency and cut costs, you have to make the most of your IT administrative team.
Commencing any implementation process necessitates a well-structured plan in collaboration with your hosted provider. The integration of IP voice into your UCaaS solution introduces a distinct technological emphasis. Various complications may arise for organisations during the implementation phase. Initiating a UC implementation without a predefined process in place poses significant risks.
Microsoft has enabled presence for coexistence modes when those settings are used to specify collaborations for Microsoft Teams and Skype for Business end users.
CallTower has been a Microsoft Gold Partner for years, which allows customers to take advantage of a fully developed Managed Partner Network.
Internet downtime is causing significant damage to organisations across the country, impacting employee productivity, client communications and other critical functions.
Numerous companies are actively striving to modify or transform their current communication systems into a unified platform. If you’re considering a shift to a UCaaS system, it’s crucial to adeptly navigate the challenges and opportunities that lie ahead in this transformative UC Buyer journey.
Do you know all the Microsoft Teams tips available to upgrade your collaboration experience? You’d be surprised how much you can accomplish when you go beyond the basics with your unfied communication solution.
It is important to know that when it comes to investing in Unified Communications (UC), the user experience will be one of the main determining factors in whether the business fails or succeeds.
As news of major hacks and data breaches continues to fill the news on a daily basis, firms are looking for new ways to secure their networks.