eSim / Teams Mobile / User Guide

Teams Mobile User Guide

Device Unlock Requirement

The mobile device used for this product must be unlocked via the cellphone carrier. Below are links to request device unlocks:

• T-Mobile: T-Mobile Device Unlock
• AT&T: Check Device Unlock Status
• Verizon: Device Locking FAQs

Step-by-Step Setup

Step 1: Add the Extend App

1. In your Teams account, navigate to [+Apps] on the left-hand menu.
2. Search for “Tango Extend” in the Apps search bar.

Step 2: Install the Extend App

1. Select [Add] next to the Extend app.
2. Confirm by clicking the [Add] button.

Step 3: Accept Terms of Service

1. Click [View & Accept Terms].
2. Scroll through the terms and select [Accept] in the bottom-right corner.

Step 4: Follow Extend App Instructions

1. Copy the provided code.
2. Open the URL and paste the code as instructed.

Step 5: Install the eSIM

1. Navigate to the eSIM installation option on your device.
2. Scan the QR code provided by the Extend App.

For Apple Devices:

• Go to Settings > Cellular > Add eSIM.
• Select Other Options > Use QR Code and scan the QR code.
• Turn on VoLTE under the eSIM menu.

For Samsung Devices:

• Go to Settings > Connections > SIM Manager > Add eSIM.
• Select Scan QR Code and use the device camera to scan the QR code.

Using Extend for Teams Calls

For Apple Devices:

Calls can be initiated from:

• Keypad
• Recents
• Contacts
• Email or Webpages

For Samsung Devices:

Calls can be initiated from the same locations as Apple devices.

Teams Features with Extend

The following Teams features are available via the Extend line on your mobile device:

• Voicemail: Dial 500.
• Do Not Disturb: Enable with *30*, disable with *31*.
• Call Forwarding:
  • Immediate: *33* <number>
  • Unanswered: *34* <number>
  • Ring Also: *35* <number>
  • Reset: *32*

Teams Mobile App Recommended Configuration

Ensure your Teams Mobile App is configured for optimal performance with Extend.