Transforming Customer Experience
CallTower and Genesys have partnered to deliver state-of-the-art contact centre solutions. With CallTower’s acquisition of Inoria, a leader in customer experience consulting, this collaboration leverages Genesys’ advanced cloud-based technology to provide:
- Seamless, scalable, and personalised interactions across multiple channels.
- Enhanced customer engagement and optimised operations.
- A shared commitment to innovation and redefining exceptional customer experiences.
Why Genesys Cloud CX?
Genesys Cloud CX is an all-in-one cloud contact centre platform that enables organisations to create seamless, personalised customer experiences across:
- Voice
- Chat
- Messaging channels
Key Capabilities
- Omnichannel Engagement
- AI-Powered Automation and Self-Service
- Workforce Engagement Tools
- Real-Time and Historical Analytics
- Scalable, Secure, Cloud-Native Architecture
CallTower and Genesys: Work Better with a Genesys Premier Partner
As a Genesys Premier Partner, CallTower brings over 30 years of experience in deploying, optimising, and supporting contact centres across North America. Their full-service approach ensures expert guidance throughout your journey, including:
- Strategy Development
- Migration and Implementation
- Training and Support
Comprehensive Approach
1. Strategy
- Maximize the value of your Genesys investment with a clear roadmap aligned to your business goals.
2. Personalization
- Create customised solutions tailored to your unique environment and customer needs.
3. Migration
- Ensure smooth, cost-effective transitions to Genesys with minimal disruption.
4. Configuration & Implementation
- Expert management ensures your Genesys Cloud platform is deployed correctly the first time.
5. Training & Support
- Empower teams with tailored training and responsive, bilingual support options.
6. Maximize ROI
- Focus on optimising performance and maximising return on investment.
Why Partner with CallTower?
- 30+ Years of Contact Center Experience
- Hundreds of Genesys Cloud Deployments Completed
- North American-Based Bilingual Delivery and Support Teams
- Support for 150+ Active Genesys Customers
- In-House Expertise (No Third-Party Handoffs)
- Awarded Genesys Partner of the Year (High Growth) and 2024 Genesys North America Canada Partner of the Year
Beyond Contact Center: Unified Communications + Voice Services
CallTower enhances Genesys Cloud CX with a broader portfolio of integrated communication solutions:
- Global PSTN and Voice Services
- Microsoft Teams, Webex Calling, and Zoom Phone Integration
- Unified Communications as a Service (UCaaS) + CCaaS
- 24/7/365 Tier 1 Support with Enterprise-Grade SLAs
Let’s Build a Future-Ready Contact Center—Together
CallTower and Genesys are trusted by organisations across North America to deliver innovative, scalable, and customer-centric solutions.
For more information:
Website: www.calltower.com
Email: sales@calltower.com
Phone: +1 (800) 347-5444
