Microsoft Teams Call Recording, Quality Assurance, Analytics & AI
Overview
CT Cloud Recording+ integrates directly with Microsoft Teams to provide:
- Award-winning compliance call recording.
- Quality assurance (QA).
- Agent evaluation.
- AI analytics.
This solution securely captures Microsoft Teams communications across:
- Web.
- Desktop (Windows and Mac).
- Mobile applications (iOS and Android).
- Desktop phones.
Unique Solutions for Microsoft Teams Call Recording
- Azure-Based Technology: Atmos is the only Azure-based, cloud-native compliance call recording technology directly integrated with Microsoft Teams.
- No Additional Hardware or Software: No need for on-device software or on-premise hardware.
- Secure Data Storage: Data is securely stored in the Atmos Cloud Network for seamless integration.
- Scalable SaaS Model: Atmos is offered as a subscription-based model with flexible terms.
Key Features
Compliance Follows the Agent
- Automatic call capture ensures compliance for remote workforces.
- Atmos secures Microsoft Teams calls in the Atmos Cloud Network, providing:
- Best-in-class compliance.
- Analytics.
- Security.
- QA.
- PCI protection.
Automatic Call Capture
- Records all Microsoft Teams audio (inbound and outbound) directly from the service provider.
- Supports soft clients, desktop phones, and mobile devices.
QA and Analytics from Anywhere
- Call recordings are accessible for playback, download, and secure sharing from any internet-capable device.
- Agents and supervisors share a single web-based interface for streamlined management.
Protecting Customers and Businesses
- Enhanced Security: Atmos Call Network uses a true cloud security infrastructure (not virtual machines) with global redundancy and 256-bit encryption (unique to each call).
- Remote Workforce Ready: Safely conduct business from Teams-enabled devices.
Features & Benefits
- Automatic Call Capture: Direct integration with Microsoft Teams.
- Secure Storage: Call data stored seamlessly on the CT Cloud Recording+ Call Network.
- Regulatory Compliance: Meets GDPR, MiFID II, HIPAA, Dodd-Frank, PCI-DSS, and other compliance regulations.
- Advanced Features: Includes award-winning analytics, QA, compliance, and emotive detection.
- Global Data Centers: Hosted across 40+ global data centers to ensure compliance with data sovereignty regulations.
- Scalable SaaS Model: Flexible, subscription-based Software as a Service (SaaS).