UCaaS Solutions
Maximize your unified communications with our voice, contact center productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalize and control their CallTower Services
Solutions Center
Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill Center
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner Program
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency Program
Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP Program
CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
Technical Support Escalation Path
Our Technical Support Escalation Path outlines the structured process CallTower follows to address your concerns, prioritize urgent issues, and connect you with the right experts for faster resolutions.
Level 1
CallTower Support
Email: support@calltower.com
Support Portal: Login | Support
Phone
US/CA: + 1 (800) 347-5444
UK: + 44 28 7114 1664
AUS: + 61 2 7912 4099
Inoria, a CallTower Company Support Line
1-855-978-6846, option 1
514-270-5464, option 1
Level 2
All Products – Global Escalation Manager 24/7
US/CA: +1 (801) 508-5670
UK: + 44 28 7114 1664
AUS: +1 61 2 7912 4099
CT Cloud
Senior Support Manager – Matt Lym (9am – 6pm MTN)
Office: (801) 938-1377
Mobile: (385) 715-3119
Email: mlym@calltower.com
Cisco
Cisco Support Manager – Jordan Farnsworth (8am – 5pm MTN)
Office: (415) 869-8951
Mobile: (801) 508-5665
Email: jfarnsworth@calltower.com
Microsoft
Step 1
Microsoft Support Supervisor – Brendon King (7am-4pm MTN)
Office: (720) 574-1318
Mobile: (720) 668-3211
Email: bking@calltower.com
Step 2
Senior Support Manager – Dylan Lewis (7am – 4pm MTN)
Office: (801) 934-3734
Mobile: (801) 508-5674
Email: Dylan.lewis@calltower.com
NOC
NOC Manager – Brian Simpson (8am-5pm EST)
Office: (585) 563-1858
Mobile: (801) 508-5680
Email: bsimpson@calltower.com
Genesys
Inoria, a CallTower Company
Step 1
Manager Customer Support – Shawn Justason
Office: 514-270-5464 x4549
Mobile: 506-645-7477
Email: sjustason@inoria.com
Step 2
Senior Support Manager – Matt Lym (9am – 6pm MTN)
Office: (801) 938-1377
Mobile: (385) 715-3119
Email: mlym@calltower.com
Shift Manager (7pm-3am MTN)
Customer Support Manager – Mary Domingo (1am-10am UTC)
Office: (707) 673-5082
Email: mdomingo@calltower.com
Level 3
CallTower
VP of Client Support – Jim Manetta
Office: (585) 563-1868
Mobile: (585) 797-3021
Email: jmanetta@calltower.com
Level 4
CEO CallTower – Bret England
Office: (415) 869-8922
Mobile: (408) 893-9070
Email: bengland@calltower.com
