Operator Connect for MS Teams is a groundbreaking communication tool that brings flexibility and personalization to your Teams experience.
Key Features
Efficient Call Management
- Personalize your call routing system.
- Delegate specific numbers to employees for efficient call handling.
Easy Call Set-Up
- Configure call routing preferences with just a few clicks.
- Ensure calls reach the right people effortlessly.
Increased Flexibility and Customization
| Feature | Benefit |
|---|
| Customizable ID | Customize your Caller ID with a local or toll-free area code to enhance trust and professionalism. |
| Integrates with Teams | Seamless integration with Teams through a user-friendly interface for efficient communication. |
| Auto-Attendant | Automate calls and provide 24/7 efficient service to customers. |
Enhanced Management Features
Advanced Call Transfer
- Streamline call transfer management by assigning specific roles to team members.
Real-Time Monitoring
- Monitor employees’ call activity and provide real-time feedback to ensure efficiency.
Operator Connect Benefits
Leverage Existing Contracts or Find a New Operator
- Retain your preferred operator and contracts or choose a new one from participating operators.
Enhanced Support and Reliability
- Operators provide technical support and shared service level agreements.
- Direct peering powered by Azure ensures a one-to-one network connection for reliability.
Faster, Easier Deployment
- Quickly connect to your operator and assign phone numbers via the Teams Admin Center.
Operator-Managed Infrastructure
- Operators manage PSTN calling services and Session Border Controllers (SBCs), saving on hardware costs.
Operator Connect | CallTower Advantage
| Feature | Benefit |
|---|
| Full digital journey in the Teams Admin Center for quick deployment. | Replace multiple local telco contracts to consolidate voice services. |
| 24/7/365 technical support and shared service level agreements with Microsoft. | Provision through Connect in minutes and assign phone numbers to users. |
| Extensive carrier connections with 15+ voice carriers and 30+ internet peering partners. | Direct connectivity to Microsoft. |
| Key add-ons like Operator Console and Call Recording. | E911 Emergency Services. |
| Central or local billing for Operator Connect service. | No on-site equipment required, saving capital expenses. |
| Smooth transition from existing telephony to Teams. | Self-provisioning portal with analytics via CallTower Connect. |
CallTower Advantage
- Microsoft Teams Phone Standard Licensing: Enables customers to bring current voice services into the Microsoft Cloud through Operator Connect.
- Preferred Rates: Leverage CallTower’s competitive rates.
- Business Continuity: Redirect calls to alternate numbers during Microsoft outages.
- Enhanced UCaaS Features: Access features and functionality unavailable through other providers.
