Technical Support Escalation Path.
Our Technical Escalation Path to Ensure Timely Resolution
Level 1
CallTower Support
Phone: (800) 347-5444
Email: support@calltower.com
Legacy OneStream Networks
Network Operations Center
Phone: (800) 869-0315 option 1
Email: support@calltower.com
Level 2
CT Cloud and Zoom Support Manager – Matt Lym
Office: (801) 938-1377
Mobile: (385) 715-3119
Email: mlym@calltower.com
Cisco Support Manager – Jordan Farnsworth
Office: (415) 869-8951
Mobile: (385) 707-7314
Email: jfarnsworth@calltower.com
Microsoft Support Manager – Dylan Lewis
Office: (801) 934-3734
Mobile: (801) 508-5674
Email: Dylan.lewis@calltower.com
On Call Manager
Office: (801) 508-5670
(M-F 5pm to 8am, S-S)
Legacy OneStream Networks – NOC Manager – Brian Simpson
Office: (585) 563-1850
Mobile: (585) 469-9729
Email: bsimpson@calltower.com
Level 3
VP of Client Support – Jim Manetta
Office: (585) 563-1868
Mobile: (585) 797-3021
Email: jmanetta@calltower.com
Level 4
CEO CallTower – Bret England
Office: (415) 869-8922
Mobile: (408) 893-9070
Email: bengland@calltower.com