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UCaaS Solutions

Maximize your unified communications with our voice, contact center productivity, and network support

UCaaS Solutions Interactive Coverage Map Global Enterprise Voice Solutions

Microsoft Solutions

All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing

Webex by Cisco

Cisco Collaboration Webex Calling Webex Dedicated Instance

Zoom

Zoom Calling Zoom Phone
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Key Integrations

Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number

Key Integrations
Dynamic E-911
Microsoft 365
MS Teams Premium
Webex Go
Teams Mobile
CT Analytics for MS Teams
CT Analytics for Webex by Cisco
Microsoft Copilot
Phonism (Migration Device Software)
Spam Blocking Powered by Mutare
CT Unite (CRM Integration)
CT SIP
CT Text for Teams
CT Text for Webex
One Click Failover
CT Recording
CT Fax
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CX / CCaaS

Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.

CX Solutions Conversational AI CallTower AI Contact Center Support Services Contact Center Professional Services Consulting Services

CCaaS Platforms

CCaaS Solutions
Five9 Contact Center
Genesys Cloud
Webex Contact Center
Ascend Teams Contact Center
CT Contact Center
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CallTower Connect

A Revolutionary tool enabling users to easily personalize and control their CallTower Services

Learn More
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Solutions Center

Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
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24/7/365 Support

Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
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Updates & Notifications

Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
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Network Status

Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
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Client Support Plan
Detailed service overview and support structure

Explore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
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Support Escalation Path

Technical support escalation for critical issues
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Implementation Escalation Path

Project implementation and deployment issues
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Sales Escalation Path

Sales inquiries and contract negotiations
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Billing Escalation Path

Billing disputes and account management
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Client Success Escalation Path

Strategic account growth and optimization

Company & Learning

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About Us

Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
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CallTower Training

Comprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
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Webinars

Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.

Support & Billing

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FAQs

Browse the FAQ webpage for quick answers to common questions about our products and services.
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Bill Center

Explore for a streamlined experience managing and understanding your invoices and billing information.
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CallTower, Inc. Terms of Use

Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.

Service & Compliance

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Services Level Agreement

Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
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Customer Proprietary Network

Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
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Billing questions, payments, disputes

Find essential information about billing inquiries, payment terms, and dispute resolution for your account.

Privacy & Legal

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Privacy Policy and Notice

Review the information on how we safeguard your personal data, ensuring transparency in our services.
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California Consumer Privacy Act

Check out how we comply with CCPA regulations, prioritizing the protection of consumer privacy.
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Partner Program

There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.

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Partner Portal

At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.

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Agency Program

Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.

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MSP Program

CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.

Learn More

Technical Support Escalation Path

Our Technical Support Escalation Path outlines the structured process CallTower follows to address your concerns, prioritize urgent issues, and connect you with the right experts for faster resolutions.

Level 1

CallTower Support
Email: support@calltower.com

Support Portal:  Login | Support

Phone
US/CA: + 1 (800) 347-5444
UK: + 44 28 7114 1664
AUS: + 61 2 7912 4099

Inoria, a CallTower Company Support Line

1-855-978-6846, option 1
514-270-5464, option 1

Level 2

All Products – Global Escalation Manager 24/7

US/CA: +1 (801) 508-5670
UK: + 44 28 7114 1664 
AUS: +1 61 2 7912 4099

CT Cloud
Senior Support Manager – Matt Lym (9am – 6pm  MTN)

Office: (801) 938-1377
Mobile: (385) 715-3119
Email: mlym@calltower.com

Cisco
Cisco Support Manager – Jordan Farnsworth (8am – 5pm  MTN)

Office: (415) 869-8951
Mobile: (801) 508-5665
Email: jfarnsworth@calltower.com

Microsoft

Step 1
Microsoft Support Supervisor – Brendon King (7am-4pm MTN)

Office: (720) 574-1318
Mobile: (720) 668-3211
Email: bking@calltower.com

Step 2
Senior Support Manager – Dylan Lewis (7am – 4pm  MTN)

Office: (801) 934-3734
Mobile: (801) 508-5674
Email: Dylan.lewis@calltower.com

NOC
NOC Manager – Brian Simpson (8am-5pm EST)

Office: (585) 563-1858
Mobile: (801) 508-5680
Email: bsimpson@calltower.com

Genesys
Inoria, a CallTower Company

Step 1
Manager Customer Support  – Shawn Justason

Office: 514-270-5464 x4549
Mobile: 506-645-7477
Email: sjustason@inoria.com

Step 2
Senior Support Manager – Matt Lym (9am – 6pm  MTN)

Office: (801) 938-1377
Mobile: (385) 715-3119
Email: mlym@calltower.com

Shift Manager (7pm-3am MTN)
Customer Support Manager – Mary Domingo (1am-10am UTC)

Office: (707) 673-5082
Email: mdomingo@calltower.com

Level 3

CallTower
VP of Client Support – Jim Manetta 

Office: (585) 563-1868
Mobile: (585) 797-3021
Email: jmanetta@calltower.com

Level 4

CEO CallTower – Bret England  

Office: (415) 869-8922
Mobile: (408) 893-9070
Email: bengland@calltower.com

Support Escalation Path
Support Escalation Path

Support Escalation Path

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