Workplace as a Service (WPaaS)
Overview
WPaaS is a cloud-based solution that combines global voice capabilities with essential business integrations, creating a unified communications, contact center, and collaboration platform. A workplace in the cloud empowers organizations with:
- Global Connectivity: Seamless communication across teams, projects, and time zones.
- Adaptability: Secure, affordable, and streamlined enterprise cloud services.
- Workplace Transformation: Predict and prevent dissatisfaction, optimizing user experiences.
Key Features of a Workplace in the Cloud
One-Stop-Shop
- Full turnkey solution with one invoice and one support call.
- Dedicated circuits and fully managed headsets, handsets, and conference rooms.
- Faster troubleshooting with a single platform to monitor.
Security, Stability, Scalability
- End-to-end private cloud environment.
- Faster deployment times and easy-to-use management tools.
- No finger-pointing between solution providers.
Project Management
- One project team for design and changes.
- Streamlined deployment and management.
CallTower Advantage
Key Integrations
- DID Management, One-Click Failover, CT Cloud Boost (SD-WAN).
- CRM Integrations: CT Cloud Unite, Five9, Solgari, Webex, and Zoom Contact Centers.
- Compliance Call Recording, Dynamic E911, Mass Emergency Notifications.
- Analog Devices: Door Buzzers, Paging Devices, Fax, and more.
UCaaS & PBX Solutions
- Hosted Microsoft services with Office 365 and Teams integration.
- Scalable solutions for evolving business needs.
- 24/7/365 support with service level agreements.
Global Coverage
- Connectivity to over 6,000 cities and 85 countries via 15 geo-redundant data centers.
- Operator Connect for Microsoft Teams:
- Simplifies PSTN access for Teams users.
- Faster deployment, enhanced support, and operator-managed infrastructure.
- Microsoft Teams Direct Routing:
- Seamless integration of existing voice services into the Microsoft Cloud.
- Support for GCC High environments for government contractors.
CT Solutions
CT Unite
- Integrates Microsoft Teams with business and contact-oriented applications.
- Enhances Teams with features like call recording, IVR, and advanced call handling.
CT Voice
- Unified communications application for remote and mobile workers.
- Features include HD voice/video calling, SMS texting, and pre-call/in-call controls.
CT Boost
- Improves performance for VoIP calls, virtual desktops, and cloud-based applications.
- Features Same-IP Failover and Dynamic QoS for reliability.
Cisco Webex Solutions
- Hosted Cisco Webex solutions for unified communications.
- Features include mobility, messaging, conferencing, and presence management.
- Cloud Connected PSTN (CCP):
- Global Webex Calling service in over 70 countries.
- Seamless PSTN integration with Webex Calling.
Zoom Solutions
- Zoom One: Combines video meetings, voice calls, and messaging into one platform.
- Zoom Phone: Cloud-based phone system with advanced features and scalability.
- Zoom Contact Center:
- Omnichannel platform for routing, queuing, and reporting customer interactions.
- Advanced analytics and management tools for better customer experiences.
CallTower Connect
- User-friendly portal for managing CallTower services.
- Simplifies tasks like call forwarding, password management, and voicemail customization.
- Reduces administrative workload with self-service tools.
Core Solutions
CallTower delivers comprehensive UCaaS turnkey solutions by combining:
- Global voice enablement.
- Contact center and productivity tools.
- Network support for a modern, enterprise-grade unified communications suite.
For more information, CallTower offers tailored solutions to meet your business needs.
