Managed service providers (MSPs) can provide organizations with the services needed for reliable communications, increased productivity, and higher revenues. However, MSPs may not have the solutions that their customers need and require the aid of other service providers. This is where CallTower, a leading communications solutions provider, and their MSP Program comes in.
By partnering with CallTower through our Partner Program, MSPs like you can gain access to our numerous UCaaS
and CCaaS solutions to increase your solutions portfolio and enhance your customer’s communications.
Here we will delve into how CallTower can benefit MSPs by exploring how we helped a retail company get the solutions they needed to improve their business.
Benefitting MSPs and Customers with Exceptional Telecom Solutions
In today’s fast paced digital world, having the right communication tools and services is vital for operational success.
By partnering with CallTower through our Partner Program, MSPs like you can gain access to our numerous UCaaS
and CCaaS solutions to increase your solutions portfolio and enhance your customer’s communications.
In 2024, a US based retail organization with roughly 200 employees reached out to CallTower’s partners looking for a contact center solution for their international offices. During the initial call with our sales representative, it was discovered that their current UCaaS solution was not adequate for their current needs, and so it was decided that they should stabilize their UCaaS solution locally before implementing a contact center. Because the customer was an established Microsoft Salesforce user
who preferred working with Microsoft, and due to our reputation as a Microsoft-centric organization, it was decided that Microsoft Teams would be the ideal UCaaS Solution. The benefits this retail organization had working with CallTower came quickly. The implementation of Microsoft Teams was completed in 40 days, including the migration to Microsoft Teams voice. By selecting CallTower for their ability to support Microsoft licensing and VOIP contracts, the business also had access to our portfolio of CCaaS Solutions for their contact center implementation.
Benefits for MSPs and their Customers
This case study exemplifies the benefits that your business and customers can gain from selling CallTower’s solutions through the MSP Partner Program. As a certified Microsoft Solutions Partner, CallTower empowers MSPs to deliver exceptional Microsoft solutions to their customers, ensuring that organizations have seamless communication. Our portfolio of UCaaS and CCaaS solutions, as well as additional key integrations, also gives you the ability to enhance your customer’s communication network. On top of that, CallTower handles the taxes on sales made through the Partner Program, allowing you to focus on implementing solutions for your customers.
By selling CallTower solutions through our Partner Program, MSPs can:
Expand Their Portfolio of Telecom Solutions and Integrations
Provide Numerous Benefits to Their Customer’s Communications
Enhance Customer Trust and Retention
Increase Their Revenue Potentia