MS Teams Mobile: Empowering Business Mobility
In a rapidly growing company with employees spread across multiple locations, the shift towards increased business mobility has become evident. With more staff working remotely or away from traditional desks, including deskless workers in operations and logistics, the need for seamless mobile communication has become paramount.
Recognizing the importance of enhancing reachability, responsiveness, and overall communication efficiency, the company adopted a “Mobile First” approach, prioritizing mobile phones as the primary communication tool. This transition aimed to include deskless employees in the corporate communication loop and improve overall communication effectiveness.
However, challenges arose:
- Providing mobile phones or allowing personal devices led to inconsistencies in numbers, identities, and calling plans.
- Premium devices, service plans, and roaming charges posed financial challenges.
To address these issues without compromising communication quality or security, the IT team sought a streamlined mobile communication solution.
Making Mobile Count: A Strategy
With the rise of deskless and remote work, a mobile-first strategy became essential for modern workplaces. By prioritizing mobile phones as the primary business communication tool, companies could adapt to changing work environments and ensure seamless connectivity.
CallTower’s Teams Mobile offered a promising solution:
- Eliminated redundant landline costs.
- Provided employees with a robust mobile extension of their desk phones.
- Enabled IT teams to enforce policies, manage call routing, and monitor roaming expenses effectively.
Mobile Unified Communications: A New Employee Tool
The deployment of CallTower’s Teams Mobile revolutionized the company’s communication landscape by integrating mobile phones into a cloud-based platform. This created true Mobile Unified Communications, transforming employee devices into full-fledged extensions of the communication system.
Key Benefits:
- Extended mobile communications to deskless workers previously excluded from corporate systems.
- Enabled business calling features (e.g., conferencing, forwarding, hold) through native phone interfaces.
- Displayed the company name on calls made from mobile devices, mirroring traditional landline extensions.
- Transitioned from costly premium phones to affordable smartphones without compromising quality.
- Minimized roaming charges for employees during travel.
- Seamlessly integrated Office 365 communications into the native mobile calling experience.
- Implemented fine-grained policy and security controls to safeguard communication integrity.
- Leveraged call routing to manage long-distance charges effectively.
- Routed calls and texts to a recording platform for customer service quality assurance.
Cost Savings and Impact
The company achieved significant cost savings:
- First-year savings: Nearly $400k.
- Annual recurring savings: $220k.
- Eliminated landlines and reduced expenses related to premium mobile devices and plans.
- Low total cost of ownership justified the transition.
Conclusion
Adopting a Mobile First strategy with CallTower’s Teams Mobile unlocked significant benefits, revolutionizing operations. This approach:
- Enhanced employee reachability and responsiveness.
- Improved operational efficiency and productivity.
- Empowered the IT team to maintain cost-effective communication solutions.