Focus on What Matters Most – Your Customers
With Five9 Agent Assist Technology
What is Practical AI?
- Handles Average Handle Time (AHT):
The industry standard is 6 minutes. For large enterprises, reducing AHT by just 10 seconds can result in significant savings. - AI and Human Agents Together:
Companies and agents have reported a 61% increase in efficiency.
AI Adoption in the Contact Center
- 34% of companies currently use AI tools.
- 70% of companies will have AI technology by 2023.
- 56% of sales and marketing professionals say AI is critical to their success.
Resolving Issues is Critical
- 33% of customers value how long it takes to resolve their issues.
- 36% value the ability to resolve issues on the first contact.
Value of Implementing AI
- 60% of B2B sellers will use AI by 2025.
- AI is projected to save 2.9 trillion hours of working productivity globally.
The Cloud is the Foundation for AI
- 67.9% of organizations rely on cloud-based solutions to implement AI.
Benefits of Implementing AI
Service professionals with AI report the following benefits:
- 84%: Increased first-call resolution.
- 82%: Reduced Average Handle Time (AHT).
- 79%: Improved customer satisfaction.
- 77%: Increased agent productivity.
- 75%: Enhanced customer engagement.
- 74%: Reduced operational costs.
- 69%: Improved decision-making.
