CallTower BYOC Overview
What is BYOC?
CallTower BYOC combines global voice capabilities with essential business integrations, offering a cutting-edge, enterprise-grade unified communications and collaboration solution. It provides:
- Carrier Flexibility: Bring your own carrier for seamless integration.
- Global Connectivity: Stay connected across teams, time zones, and projects.
- Enhanced Productivity: Ensure workforce efficiency and engagement from anywhere.
Key Features and Benefits
Established and Proven
- Experience: Providing communication solutions since 2002, with expanded capabilities in 2014.
- Global Reach: Coverage in 85+ countries, 15 data centers, and over 1M+ users globally.
- Proprietary Platform: Internally developed technology to quote, deploy, integrate, and manage 25+ best-of-breed solutions.
Purpose-Built Cloud Collaboration
- Combines UC and contact center tools for remote and distributed work environments.
- Provides secure, cost-effective enterprise telephony solutions with PSTN and call routing integration.
Global Enterprise Voice
- Cloud Voice Hub: Certified, secure cloud SIP PSTN connectivity in 85+ countries.
- Supported Platforms: Cisco (Webex Calling, UCM Cloud), Microsoft Teams (Direct Routing), Genesys, Avaya, Zoom, NICE InContact.
Why Customers Choose CallTower
Reliability and Support
- 99.999% Uptime: Ensures consistent communication.
- 24/7/365 Support: Live customer care via phone, chat, and email.
- Dedicated Account Manager: Personalized support and DID inventory management.
Cost-Effective Solutions
- Competitive call plans: Unlimited, metered, or call path models.
- Lower costs with international calling options.
Additional Features
- Call recording, paging, SMS, eFax, call monitoring, and call center options.
- Advanced analytics for troubleshooting and performance insights.
Customer Onboarding Journey
1. Initiation and Planning
- Agreement signed and dedicated project manager assigned.
- Introductory letter and detailed project plan provided.
- Customer status calls to review account setup, emergency service options, and timelines.
2. Activation and Project Close
- Testing of all services with the Network Operations Center (NOC).
- Training provided where applicable.
- Customer goes live with a welcome letter and billing initiated.
CallTower Services
Comprehensive Solutions
- End-to-End Platforms: Cisco, Webex, Microsoft Operator Connect, Zoom, and Cloud Contact Center.
- Proprietary Admin Portal: Single pane of glass for seamless management.
Certifications and Expertise
- Zoom Certifications: Contact Center Certified (2024), Phone Certified (2023), Peering Certified (2022).
- Microsoft Teams: Direct Routing since 2018, GCC High since 2019, Operator Connect since 2021.
- Cisco Certifications: Premier Partner since 2008, Cloud Connected PSTN since 2021, Webex Calling and Contact Center.
Additional Highlights
- Failover: Automatic re-routing of phone numbers during outages.
- Porting: Seamless number porting and call flow configuration.
- Training and Onboarding: Dedicated onboarding specialists for smooth transitions.
- Call Plans: Flexible options for individual users and larger organizations.
CallTower BYOC empowers businesses with unparalleled integration, carrier flexibility, and global connectivity.