Queues App for Microsoft Teams
The Microsoft Teams Queues App, delivered by CallTower, empowers organizations with advanced communication tools to streamline call management and enhance collaboration. By combining Microsoft Teams’ functionality with cutting-edge features, businesses can provide seamless experiences for both team members and customers.
Advanced Call Management Features
Listen
- Managers can discreetly monitor calls for quality assurance or training purposes, ensuring high communication standards.
Whisper
- Supervisors can provide real-time coaching during an active call without the external caller hearing, improving agent performance and customer satisfaction.
Barge
- Supervisors can join ongoing calls when escalation is necessary, providing immediate support to resolve issues and boost customer confidence.
Call Recording
- Securely captures conversations for compliance, quality assurance, and training purposes, supporting transparency and operational improvements.
Benefits for Organizations
The Queues App equips businesses with tools to maintain exceptional customer service and internal collaboration. Key benefits include:
- Enhanced Communication Quality: Features like whisper, listen, and barge allow managers and supervisors to maintain control and ensure consistency in communication.
- Compliance Support: Call recording ensures adherence to industry regulations while providing valuable insights for staff training and performance reviews.
- Improved Collaboration: Integration with Microsoft Teams PSTN and Queues App aligns with modern business needs, fostering operational efficiency and driving innovation.
Included in Teams Premium
The Microsoft Teams Queues App is part of the Teams Premium package, which offers a suite of advanced features to elevate collaboration and productivity. Additional Teams Premium capabilities include:
- Meeting Customization: Branded backgrounds and templates.
- Advanced Meeting Protections: Watermarking and end-to-end encryption.
- AI-Powered Tools: Intelligent meeting recap and live translations.
These features, combined with the Queues App, provide organizations with a comprehensive solution to enhance communication, improve security, and deliver a more personalized and efficient user experience.