CT Recording Solution Comparison
Why Businesses Choose CallTower
- Compliance for Every Industry: Meet global regulatory requirements, including GDPR, PCI DSS, SEC, MiFID II, Dodd-Frank, FTC, MAD II, and more.
- Military-Grade Security: AES 256-bit rotating encryption ensures secure and reliable interactions.
- Unlimited Power and Storage: No hard limits on processing power or storage.
- Data Ownership: Your recording data remains accessible 24/7/365 from any location.
- Flexible Deployments: Adapts to any network environment, including cloud, hybrid, and on-premise setups.
- Data Sovereignty: Recordings are redundantly stored in global data centers across six continents.
- PCI DSS Compliance: Offers AI-driven, API-based, or manual redaction for PCI DSS, PHI, or PII data.
CT Recording Solution Comparison
1. Core Recording
- Designed for small and medium businesses for training and customer conflict resolution.
- Features:
- Cross-platform compliant call recording.
- AES 256-bit rotating encryption.
- Redundancy (local and geographic).
- Unified data sovereignty.
- Granular user-based permissions.
- Legal hold.
- Advanced call playback and tagging.
- On-demand AI transcription and call summarization.
- Multi-factor authentication.
- Unlimited audio recording storage.
- Compliant call sharing.
- Call notes and agent/team grouping.
- Customizable retention policies.
- Basic API support.
2. Advanced Recording
- Ideal for businesses needing end-to-end contact center recording with customer experience insights.
- Includes all Core Recording features, plus:
- QA supervisor license (1 per 10 Advanced Recording licenses).
- QA and agent evaluation tools.
- Manual PCI DSS, PHI, and PII redaction.
- Screen capture and/or screen recording.
- Enhanced call details.
- Advanced reporting capabilities.
- Call section and time-based notes.
3. Conversation Analytics Recording
- Designed for enterprise-class AI analysis and business intelligence.
- Includes all Advanced Recording features, plus:
- Detailed voice analysis.
- AI data analysis of multiple data sources.
- Automated call summarization.
- Automated PCI DSS, PHI, and PII redaction.
- Automated AI transcription.
- Multilingual transcription.
- Sentiment analysis.
- Interaction journey visualization.
- User-defined scorecard flow control.
- Advanced call filters and queries.
- Comprehensive dashboards with drag-and-drop customization.
- Automated email summary reports and notifications.
CT Recording Solutions Matrix
| Feature | Core Recording | Advanced Recording | Conversation Analytics |
|---|---|---|---|
| Compliant Call Recording | ✓ | ✓ | ✓ |
| Cross-Platform Integration | ✓ | ✓ | ✓ |
| Advanced Playback & Tagging | ✓ | ✓ | ✓ |
| Admin Licenses | ✓ | ✓ | ✓ |
| Unlimited Audio Storage | ✓ | ✓ | ✓ |
| Customizable Retention Policies | ✓ | ✓ | ✓ |
| Compliant Call Sharing | ✓ | ✓ | ✓ |
| Legal Hold | ✓ | ✓ | ✓ |
| Call Reporting Dashboard | ✓ | ✓ | ✓ |
| On-Demand Transcription | ✓ | ✓ | ✓ |
| Enhanced Call Details Page | ✓ | ✓ | |
| Screen Capture/Video Recording | ✓ | ✓ | |
| Manual PCI DSS, PHI, PII Redaction | ✓ | ✓ | |
| QA & Team Member Evaluation Tools | ✓ | ✓ | |
| Automated PCI DSS, PHI, PII Redaction | ✓ | ||
| Sentiment Analysis | ✓ | ||
| Multilingual Transcription | ✓ | ||
| Advanced Dashboards | ✓ |
Discover what CallTower’s revolutionary compliance call recording and conversation analytics solutions can do for your business.
