MEASURING THE ROI OF MICROSOFT TEAMS AND CISCO WEBEX
When it comes to business communications, two platforms always come to mind: Microsoft Teams & Cisco Webex. Both offer a variety of features that can help improve productivity and collaboration within an organisation.
However, one key question that always arises is: What is the return on investment (ROI) of these platforms? More importantly, how can organisations best measure it?
What is ROI?
ROI is a measure of the efficiency of an investment, calculated by dividing its net profit by its cost. It allows organisations to determine how much of a return they can expect from an investment.
When measuring ROI, it is important to consider both the cost and potential returns associated with the investment. This can be done by calculating the ratio of benefits versus costs.
MEASURING ROI
Measuring the ROI and cost benefits of Microsoft Teams and Cisco Webex requires considering multiple factors:
- Hardware and software investments needed to use these services.
- Time saved by employees collaborating efficiently.
- Cost savings from improved productivity and reduced travel expenses.
Key Insights:
- Cost savings can be calculated by tracking employee usage time on these platforms.
- Businesses can measure ROI by comparing costs before and after implementation.
- Time savings from features like video conferencing and instant messaging can reduce communication time by up to 20-30%.
Other measurable ROIs include:
- Increased employee collaboration.
- Better decision-making.
- Improved customer service.
BENEFITS OF TEAMS AND WEBEX
Digital meetings have become more popular due to their advantages over traditional face-to-face meetings:
- Convenience: Meetings can be held anywhere, reducing travel costs.
- Cost-effectiveness: Eliminates the need for expensive meeting spaces.
- Flexibility: Can be scheduled across varying time zones.
Microsoft Teams and Cisco Webex are two of the most popular video conferencing tools on the market today.
WHICH TOOL IS RIGHT FOR YOU?
To determine the best tool for your company:
- Understand your needs (e.g., managing finances, tracking inventory, communication).
- Consider the size of your company and the number of users.
- Evaluate the features you need:
- Teams offers integrated business applications like Microsoft Office 365.
- Webex offers webinars and screen sharing.
Choose the platform that aligns with your specific needs.
CONCLUSION
Choosing the right platform for business communication is crucial, but measuring ROI is equally important. By considering factors like cost savings, time savings, and customer satisfaction, organisations can make informed decisions about their investments.
Remember, no one platform fits all. Take the time to research and find the right one for your company. With the right platform, businesses can maximise the benefits of digital meetings and communication.