Many customers moving to the Connexus Unigy platform have previously used IPC on-prem systems. Traditionally, organizations using on-prem IPC platforms had all phone system components in-house. However, as organizations transition to the cloud for their phone systems, they lose PSTN capability from the on-prem IPC system, as these systems rely on local phone systems for dial tone.
To address this, organizations are moving to IPC in the cloud – the Connexus Unigy platform.
Key Transition Insights:
- Cloud Migration:
- Nearly all CallTower’s IPC customers have transitioned to Connexus Unigy.
- Some non-IPC customers have also adopted Connexus Unigy, such as those previously using on-prem Cisco Systems.
- Hybrid Solutions:
- Example: A customer using Connexus Unigy in the cloud alongside Zoom for voice calling.
- CallTower enables extension dialing by translating turret user extensions to ten-digit Zoom DIDs, routed via CallTower to the PSTN.
Features:
- Subscription-Based Model:
- Adding a new turret is as simple as adding a new user.
- Turret System:
- Designed for financial industry professionals handling high call volumes and multiple lines for split-second deals.
- Bring-Your-Own-Dial-Tone:
- IPC does not provide dial tone or PSTN minutes, making CallTower an ideal partner for this capability.
Network Infrastructure
CallTower has developed a robust network leveraging physical connectivity between IPC data centers:
- Initially housed in a single data center in Chicago.
- Expanded to include geo-redundancy with additional layers in Atlanta and New York City.
- Fully redundant IPC service ensures reliability.
Why Connexus Unigy?
- Industry Leadership:
- IPC has long been a leader in the turret space.
- Cloud-Based Advantage:
- It offers local and geographic redundancy, surpassing on-prem turret solutions.
- Ideal for New Traders:
- Perfect for organizations rolling out turrets in today’s cloud-based environment.
Recent Success
CallTower has seen significant success in the federal home loan bank industry:
- Many organizations use Microsoft Teams, Zoom, or on-prem phone systems.
- All benefit from cloud-enabled turrets provided by the Connexus Unigy platform.
Conclusion
No matter the current system, organizations with turret usage can benefit from a cloud-based turret system powered by IPC’s Connexus Unigy platform.