maximise your unified communications with our voice, contact centre, productivity tools, and network support.
CallTower’s Cloud Contact centres Make it Easy to Make Powerful connexions and Deliver Results.
Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number.
A revolutionary tool enabling users to easily personalise and control their CallTower services
Discover a comprehensive Solutions centre, offering a hub of resources and information to address your needs and challenges effectively.
SupportWe have a dedicated 24x7x365 customer service team that is trained to help you
Network StatusView the Network Status for live updates on system performance and service status.
Updates & NotificationsReceive timely CallTower solution updates, latest information and alerts to stay informed about important changes and announcements.
Billing Escalation Pathcheque out the Billing Escalation Path for swift resolution and guidance on addressing billing-related inquiries effectively.
Client Support PlanExplore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
Client Success Escalation PathsAccess the client success escalation path, providing a strategic guide to promptly address and enhance your overall client experience.
Implementation Escalation PathExplore the implementation escalation path for a structured guide to efficiently address and resolve issues during the implementation process.
Support Escalation PathExplore the technical support escalation path to efficiently navigate and resolve issues with step-by-step guidance.
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
Bill centreExplore for a streamlined experience managing and understanding your invoices and billing information
Billing questions, payments, disputesFind essential information about billing inquiries, payment terms, and dispute resolution for your account.
CallTower TrainingComprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
CallTower, Inc. Terms of UseDiscover a comprehensive Solutions centre, offering a hub of resources and information to address your needs and challenges effectively.
Website Privacy PolicyReview the information on how we safeguard your personal data, ensuring transparency in our services.
WebinarsVisit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Services Level Agreements (SLA)Comprehensive details on CallTower’s Customer SLA, including scheduled maintenance windows for solution updates.
California Consumer Privacy ActCheck out how we comply with CCPA regulations, prioritising the protection of consumer privacy.
FAQBrowse the FAQ webpage for quick answers to common questions about our products and services.
Customer Proprietary NetworkExplore the Customer Proprietary Network webpage for secure and customised communication solutions.
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner PortalAt CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency ProgramDiscover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.
Wholesale ProgramRevolutionize communication and drive growth with our innovative Wholesale Program. Stay ahead of the curve in a competitive marketplace.
maximise your unified communications with our voice, contact centre, productivity tools, and network support.
CallTower’s Cloud Contact centres Make it Easy to Make Powerful connexions and Deliver Results.
Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number.
A revolutionary tool enabling users to easily personalise and control their CallTower services
We have a dedicated 24x7x365 customer service team that is trained to help you
Client Success Escalation PathAccess the client success escalation path, providing a strategic guide to promptly address and enhance your overall client experience.
ImplementationsExplore the Implementations for a detailed guide to efficiently deploy and optimise our solutions.
Support Escalation PathExplore the technical support escalation path to efficiently navigate and resolve issues with step-by-step guidance.
Billing Escalation Pathcheque out the Billing Escalation Path for swift resolution and guidance on addressing billing-related inquiries effectively.
Network StatusView the Network Status for live updates on system performance and service status.
Sales Escalation PathNavigate the sales escalation path to expedite issue resolution and receive tailored support for your sales-related inquiries.
Solutions centreDiscover a comprehensive Solutions centre, offering a hub of resources and information to address your needs and challenges effectively.
Updates & NotificationsReceive timely CallTower solution updates, latest information and alerts to stay informed about important changes and announcements.
Implementation Escalation PathExplore the implementation escalation path for a structured guide to efficiently address and resolve issues during the implementation process.
Client Support PlanExplore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
Bill centreExplore for a streamlined experience managing and understanding your invoices and billing information
Billing questions, payments, disputesFind essential information about billing inquiries, payment terms, and dispute resolution for your account.
CallTower TrainingComprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
CallTower, Inc. Terms of UseDiscover a comprehensive Solutions centre, offering a hub of resources and information to address your needs and challenges effectively.
Website Privacy PolicyReview the information on how we safeguard your personal data, ensuring transparency in our services.
WebinarsVisit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Services Level Agreements (SLA)Comprehensive details on CallTower’s Customer SLA, including scheduled maintenance windows for solution updates.
California Consumer Privacy ActCheck out how we comply with CCPA regulations, prioritising the protection of consumer privacy.
FAQBrowse the FAQ webpage for quick answers to common questions about our products and services.
Customer Proprietary NetworkExplore the Customer Proprietary Network webpage for secure and customised communication solutions.
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner PortalAt CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency ProgramDiscover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.
CallTower's Rebiller Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
GTxRevolutionize communication and drive growth with our innovative Wholesale Program. Stay ahead of the curve in a competitive marketplace.
CallTower delivers a Global Integrated Microsoft 365 Native Microsoft Teams experience
CallTower was one of the first committed Operator Connect for Microsoft Teams providers. CallTower delivers technical support and manages the voice network and infrastructure enabling PSTN voice services in regions currently unavailable through Microsoft Calling Plans.
As one of Microsoft’s paramount partners, CallTower is proud to be chosen in the rollout of Operator Connect
You keep your preferred operator and contracts or choose a new one from a selection of participating operators to meet your business needs.
You can quickly connect to your operator and assign phone numbers to users -– all from the Teams Admin centre.
Operators provide technical support and shared service level agreements to improve support service, while direct peering powered by Azure creates a one-to-one network connexion for enhanced reliability.
Your operator manages the PSTN calling services and Session Border Controllers (SBCs), allowing you to save on hardware purchase and management.
Full digital journey in the Microsoft Teams Admin centre for simple and quick deployment
Provision through Connect in minutes and assign phone numbers to your users
Key add-ons like Operator Console and Call Recording
No equipment is required on site, including SBC’s saving capital expense
Replace multiple local telco contracts to consolidate voice services
Extensive carrier connexions with 15+ Voice carriers and 30+ Internet peering partner
E911 Emergency Services
Smooth transition from your existing telephony to Teams Phone System
Carrier-class 24/7/365 technical support and shared service level agreements with Microsoft
Direct Connectivity to Microsoft
Central or local billing for Operator Connect service
CallTower Connect – As a self-provisioning portal with Analytics around calling
More and more, enterprises are adopting Unified Communications (UC) platforms as they evolve toward a more distributed workforce. And CallTower is facilitating this shift by ensuring that the requirements of compliance are met along the way
From the largest global financial services firms to SME startups, CallTower protects and supports the world’s businesses with robust and universal enterprise call recording solutions.
Our award-winning CT Coud Recording platform was the very first cloud-native solution, revolutionising enterprise call recording forever. Cloud-based recording allowed companies to decentralise operations, allowing multiple locations and remote staff to work securely and under the protection of industry-leading compliance at all times.
CallTower enables our Customers to manage rapidly changing technologies through Connect – a user-friendly portal, created and developed in-house. This proprietary system ensures our customers can administer services without expertise in any one technology or hiring outside consultants to manage their UC solutions.
Learn more about the awards CallTower has received for its Native Microsoft Teams solutions