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UCaaS Solutions

Maximize your unified communications with our voice, contact centre productivity, and network support

UCaaS Solutions Interactive Coverage Map Global Enterprise Voice Solutions

Microsoft Solutions

All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing

Webex by Cisco

Cisco Collaboration Webex Calling Webex Dedicated Instance

Zoom

Zoom Calling Zoom Phone
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Key Integrations

Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number

Key Integrations
Dynamic E-911
Microsoft 365
MS Teams Premium
Webex Go
Teams Mobile
CT Analytics for MS Teams
CT Analytics for Webex by Cisco
Microsoft Copilot
Phonism (Migration Device Software)
Spam Blocking Powered by Mutare
CT Unite (CRM Integration)
CT SIP
CT Text for Teams
CT Text for Webex
One Click Failover
CT Recording
CT Fax
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CX / CCaaS

Empower meaningful customer connexions and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.

CX Solutions Conversational AI CallTower AI Contact Center Support Services Contact Center Professional Services Consulting Services

CCaaS Platforms

CCaaS Solutions
Five9 Contact centre
Genesys Cloud
Webex Contact centre
Ascend Teams Contact Center
CT Contact centre
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CallTower Connect

A Revolutionary tool enabling users to easily personalise and control their CallTower Services

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Solutions centre

Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
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24/7/365 Support

Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
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Updates & Notifications

Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
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Network Status

Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
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Client Support Plan
Detailed service overview and support structure

Explore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
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Support Escalation Path

Technical support escalation for critical issues
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Implementation Escalation Path

Project implementation and deployment issues
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Sales Escalation Path

Sales inquiries and contract negotiations
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Billing Escalation Path

Billing disputes and account management
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Client Success Escalation Path

Strategic account growth and optimization

Company & Learning

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About Us

Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
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CallTower Training

Comprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
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Webinars

Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.

Support & Billing

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FAQs

Browse the FAQ webpage for quick answers to common questions about our products and services.
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Bill centre

Explore for a streamlined experience managing and understanding your invoices and billing information.
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CallTower, Inc. Terms of Use

Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.

Service & Compliance

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Services Level Agreement

Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
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Customer Proprietary Network

Explore the Customer Proprietary Network webpage for secure and customised communication solutions.
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Billing questions, payments, disputes

Find essential information about billing inquiries, payment terms, and dispute resolution for your account.

Privacy & Legal

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Privacy Policy and Notice

Review the information on how we safeguard your personal data, ensuring transparency in our services.
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California Consumer Privacy Act

Check out how we comply with CCPA regulations, prioritising the protection of consumer privacy.
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Partner programme

There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.

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Partner Portal

At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.

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Agency Program

Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.

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MSP Program

CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.

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MICROSOFT TEAMS AWARDS

CallTower Receives 2022 INTERNET TELEPHONY Product of the Year Award

March 25, 2022 – SALT LAKE CITY, UT, ROCHESTER, NY (March 25, 2022) — opens in a new window CallTower, an international leader in delivering cloud-based enterprise-class unified communications, contact centre and collaboration solutions, announced today that opens in a new window TMC, a global, integrated media company, has named CallTower’s opens in a new window Native Microsoft Teams Direct Routing solution as a recipient of a 2022 INTERNET TELEPHONY Product of the Year Award.

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CallTower Wins 2022 BIG Innovation Award

January 18, 2022 – opens in a new windowCallTower, an international leader in delivering cloud-based enterprise-class unified communications, contact centre and collaboration solutions today announced it has been named a winner in the opens in a new window2022 BIG Innovation Awards presented by the Business Intelligence Group.

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CallTower Awarded 2021 Voice Technology Excellence honour for Native Teams Direct Routing Solution by CUSTOMER Magazine

April 13, 2021 – CallTower announced today that TMC, a global, integrated media company, has named CallTower’s Native Microsoft Teams Direct Routing solution with the 2021 CUSTOMER magazine Voice Technology Excellence Award.

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2021 Product of the Year Award // Internet Telephony

March 10, 2021 – CallTower announced today that opens in a new windowTMC, a global, integrated media company, has named CallTower’s Native Microsoft Teams Direct Routing solution as a recipient of a 2021 INTERNET TELEPHONY Product of the Year Award.

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CallTower Named to Top 10 VoIP Solution Providers 2021 by Enterprise Networking Magazine

March 1, 2021 – CallTower, a leading provider of cloud-based, enterprise-class Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions for growing organisations worldwide, has been recognised as one of the Top 10 VoIP Solution Providers of 2021 by Enterprise Networking Magazine.

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CallTower Ranked Among World’s Most Elite 501 Managed Service Providers (MSP)

August 19, 2020 – CallTower has been named as one of the world’s premier managed service providers on the prestigious 2020 annual Channel Futures MSP 501 rankings.

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CallTower Receives 2020 INTERNET TELEPHONY Product of the Year Award

March 13, 2020 –  CallTower announced today that TMC, a global, integrated media company, has named CallTower’s Microsoft Teams Direct Routing solution a recipient of a 2020 INTERNET TELEPHONY Product of the Year Award.

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Microsoft Teams
Microsoft Teams

Awards for Microsoft Teams

Quick Links MS Teams Webex Zoom