UCaaS Solutions
maximise your unified communications with our voice, contact centre productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connexions and drive real outcomes with our Customer Experience (CX) and Contact centre solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalise and control their CallTower Services
Solutions centre
Discover a comprehensive Solutions centre hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill centre
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customised communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner programme
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency programme
Discover Are benefits of our Agency Partner programme for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP programme
CallTower's MSP Partner programme empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
Operator Connect for Microsoft Teams.
Operator Connect delivers PSTN access to Microsoft Teams users, to deliver an enhanced customer experience.
ENABLING TEAMS AS A PRIMARY PHONE SYSTEM
Operator Connect allows Microsoft Teams administrators to open the “Operators” tab in the Teams admin centre to connect calling services, acquire phone numbers, and assign users. Operators, such as CallTower, will provide technical support and manage the voice network and infrastructure. Operators can also enable PSTN voice services in regions currently unavailable through Microsoft Calling Plans. Implementation of voice services can be online in a matter of hours.
CallTower Operator Connect for Microsoft Teams Announcement
As one of Microsoft’s paramount partners, CallTower is proud to be chosen in the rollout of Operator Connect
OPERATOR CONNECT BENEFITS
LEVERAGE EXISTING CONTRACTS OR FIND A NEW OPERATOR
You keep your preferred operator and contracts or choose a new one from a selection of participating operators to meet your business needs.
ENHANCED SUPPORT AND RELIABILITY
Operators provide technical support and shared service level agreements to improve support service, while direct peering powered by Azure creates a one-to-one network connexion for enhanced reliability.
FASTER, EASIER DEPLOYMENT
You can quickly connect to your operator and assign phone numbers to users -– all from the Teams Admin centre.
OPERATOR-MANAGED INFRASTRUCTURE
Your operator manages the PSTN calling services and Session Border Controllers (SBCs), allowing you to save on hardware purchase and management.
THE CALLTOWER ADVANTAGE
Full digital journey in the Microsoft Teams Admin centre for simple and quick deployment
E911 Emergency Services
Provision through Connect in minutes and assign phone numbers to your users
Smooth transition from your existing telephony to Teams Phone System
Key add-ons like Operator Console and Call Recording
Carrier-class 24/7/365 technical support and shared service level agreements with Microsoft
No equipment is required on site, including SBC’s saving capital expense
Direct Connectivity to Microsoft
Replace multiple local telco contracts to consolidate voice services
Central or local billing for Operator Connect service
Extensive carrier connexions with 15+ Voice carriers and 30+ Internet peering partner
CallTower Connect – As a self-provisioning portal with Analytics around calling
CT CLOUD RECORDING
UC Compliance
More and more, enterprises are adopting Unified Communications (UC) platforms as they evolve toward a more distributed workforce. And CallTower is facilitating this shift by ensuring that the requirements of compliance are met along the way
Enterprise Call Recording
From the largest global financial services firms to SME startups, CallTower protects and supports the world’s businesses with robust and universal enterprise call recording solutions.
Our award-winning CT Coud Recording platform was the very first cloud-native solution, revolutionising enterprise call recording forever. Cloud-based recording allowed companies to decentralise operations, allowing multiple locations and remote staff to work securely and under the protection of industry-leading compliance at all times.
A revolutionary tool enabling users to easily personalise and control their CallTower services
CallTower enables our Customers to manage rapidly changing technologies through Connect – a user-friendly portal, created and developed in-house. This proprietary system ensures our customers can administer services without expertise in any one technology or hiring outside consultants to manage their UC solutions.
AWARDS
Learn more about the awards CallTower has received for its Native Microsoft Teams solutions
