Cisco UC Solutions.
CallTower’s Cisco solutions deliver the ultimate in unified communications empowering a secure and seamless user experience.
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Cloud Calling
Contact Center
Dedicated Instance
ENTERPRISE QUALITY – FEATURE RICH
As organizations become more complex their employees need smarter, and better ways to collaborate. This experience should connect people, information and their teams. Cisco UC offers this experience – and it is the most secure IP telephone system available. CallTower’s Cisco solutions provide the ultimate unified communications capability for all businesses, no matter how small or large. It delivers a seamless user experience with high-quality, scalable web and video capabilities. CallTower’s Cisco offerings are easy–to–use business communication technology tools that support mobility, messaging, conferencing and presence management.
THE CALLTOWER ADVANTAGE –
Current Environment Feature Parity
License Management
Management of Maintenance
Ad-Sync
CISCO UC –
Cisco UC provides comprehensive collaboration-as-a-service. The basic capabilities and benefits of this robust offering include corporate telephony, unified communications, conferencing, contact center and the following Key Enhanced Features:
Custom Phone Wallpaper
Dial Plan Enhancements: Enables 10-digit dialing, placing a call directly from Missed Calls and Received Calls without edits
Improved Fraud: Admins can block calls to certain territories on a country-by-country basis
Busy Lamp: Combining speed dial and line presence, see which lines on your system are free
Enhanced Dial Plan Flexibility: Choose which dial-out number to use, or no number at all
WEBEX CLOUD CALLING –
The app is designed for continuous team collaboration with video meetings, group messaging, file sharing and white boarding. Teams can get the full experience and external guests like partners, customers and experts can be added for collaboration.
WEBEX CONTACT CENTER –
Cisco is a global leader in contact centers, delivering the most complete contact center portfolio. Webex Contact Center is an omnichannel contact center-as-a-service (CCaaS) for any size contact center that delivers enriched customer journeys, all powered by the cloud and data intelligence, driving faster and more personalized customer experiences.
Built on the open and flexible Webex Platform for Contact Center, our portfolio integrates advanced cloud services such as AI capabilities, enterprise-grade cloud calling, data analytics, workforce optimization, CRM and experience management applications.
WEBEX DEDICATED INSTANCE –
CallTower’s global Dedicated Instance (DI) for Cisco Webex Calling is not a standalone offer but an extension of Webex Calling. DI takes advantage of Webex services to deliver an enhanced experience to customers who need to support older Cisco endpoints, local survivability solutions, or preserve integrations part of critical business workflows. DI supports the same worldwide enterprise-grade, feature-rich calling capabilities for customers who want to preserve their UCM experience.
EMERGENCY ALERT SYSTEM –
InformaCast Fusion is a mass notification system that excels in the three most critical areas of delivering effective emergency messages: speed, reach and intrusiveness.
CallTower Connect simplifies the set-up and management of CallTower services like Cisco – facilitated within one easy to use online or mobile app. The provisioning application is launched by an end-user or company administrator to add or manage CallTower hosted services. The workload of administrators will decrease as users gain access to a simplified panel where changes to Cisco can be made without a call to support.
DEVICES
CallTower is a leading provider of a wide range of high quality phones corded and wireless phones, sidecars, and conference phones to fit any size of organization’s needs. We offer various options that give you the best flexibility in the industry. Purchase, rent, or lease-to-own any device CallTower supports.
RELEVANT LINKS –
Case Study – Northwest Mutual
On Demand Webinar – The Evolution of Cisco HCS
Evolution of Cisco HCS
What is CallTower’s Cisco HCS?
Cisco HCS Implementation Guide