UCaaS Solutions
Maximize your unified communications with our voice, contact center productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalize and control their CallTower Services
Solutions Center
Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill Center
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner Program
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency Program
Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP Program
CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
Expert Customer Support, Powered by People
A contact center is defined by the people behind it and the experiences they deliver. Our support services are built around a human, customer-first approach that helps organizations deliver consistent, high-quality experiences while keeping systems running at peak performance.
Flexible Support That Scales With You
Support needs are not one-size-fits-all. Whether you need occasional assistance or full operational coverage, our experienced support teams are available by phone or through our online customer portal to help resolve issues quickly and efficiently.
Our flexible support and maintenance services help your contact center operate at peak performance with:
Technical support
Migrations and upgrades
Patching and new version updates
System monitoring
Guidance from certified solution experts
We offer Professional, Premium, and Elite support packages, allowing you to choose the level of service that best fits your contact center environment and business needs.
Support Features and Benefits
SUPPORT FEATURES | PROFESSIONAL | PREMIUM | ELITE |
|---|---|---|---|
Access to customer support center | ✓ | ✓ | ✓ |
24/7/365 access to customer support center | OPTION | OPTION | ✓ |
Unlimited access to support during normal business hours |
| ✓ | ✓ |
Customer Access Line – Technical Support | ✓ | ✓ | ✓ |
Access to the support website | ✓ | ✓ | ✓ |
Billable per intervention | ✓ |
|
|
Time for interventions included in monthly billing | ✓ | ✓ | |
Service level objectives included | ✓ | ✓ | ✓ |
Proactivity during major failures | ✓ | ✓ | |
Summary of major incidents (root cause analysis) | ✓ | ✓ | |
Incident management | ✓ | ✓ | |
Monitor the new software features to be released | ✓ | ✓ | |
Quarterly meeting for review of support activities and development | ✓ | ||
Assistance / execution of configuration change request (MACD) of minor type or mentoring training questions. Evaluated at less than 4 hours/intervention. Limit of 10 interventions/month. | ✓ | ||
| Assistance of a senior consultant upon request. Architecture review, discussion of current or upcoming technological projects, coaching, presentation of new product or technologies and much more. Subject to availability. 50 hours per year included. | ✓ |
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Your Partner in Contact Center Evolution
We work closely with your team as a trusted advisor, evaluating and recommending solutions across the entire customer journey. Our goal is to help transform your call center into a modern contact center that meets today’s expectations and is ready for what comes next.
Your contact center never stops evolving. Neither should your strategy.
Through a structured, customer-focused approach, we help improve operational efficiency, enhance service delivery, and optimize omnichannel communications, including:
Remote and virtual work capabilities
Voice recognition
Chat and email integration
Self-service applications and bots
CRM, ERP, and third-party integrations
UCaaS (Teams, Zoom, and Webex)
Artificial intelligence
TSM tools (ServiceNow and Zendesk)
Salesforce and Dynamics
Dashboards and custom analytics
Why CallTower
Choosing the right contact center partner is as important as choosing the right technology.
CallTower combines deep contact center expertise, certified partnerships, and a people-first approach to help organizations design, support, and evolve their contact center environments. We work alongside your teams to reduce complexity, minimize risk, and ensure solutions perform in real-world operations.
With CallTower, you gain a trusted partner focused on helping your contact center perform better today and adapt confidently for what’s next.
On-Demand Expertise Through Staff Augmentation
If you need specialized expertise for a specific initiative, our certified contact center experts are available to support your team through staff augmentation.
This approach allows your organization to:
- Access specialized skills when needed
- Support special projects and deployments
- Scale resources during peak demand
- Avoid the cost and effort of permanent hiring
Our experts work alongside your team to support short-term needs or long-term initiatives.
Managed Services You Can Rely On
Our Managed Services offering provides 24/7, full-service support for contact centers of any size. We manage your systems and communication channels so you can stay focused on running your business.
On-premises and cloud solutions
Workforce Management systems
Unified Communications
Customer co-management
Complete management
Contact center upgrades and optimization
Proactive and reactive system monitoring
Issue resolution and ticketing systems
24/7/365 availability
Change management and follow-up
Personalized service management and technical support
Support Focused on Customer Satisfaction
You can rely on our personalized approach to customer service excellence, built around proactive support, deep expertise, and long-term partnership.
