CallTower EMEA Partner Enablement Overview
CallTower empowers partners with comprehensive support services, innovative solutions, and a global portfolio to enhance business growth and customer satisfaction.
Company Highlights
- Established: Delivering communication solutions since 2002, with expanded capabilities in 2014.
- Global Reach: Services in 85+ countries, 15 data centers, and over 1 million users managed globally.
- Proprietary Technology: Internally developed platform to quote, deploy, integrate, and manage 25+ best-of-breed solutions.
- Comprehensive Support: 24/7/365 support, dedicated project managers, and multi-geo coverage.
Why Choose CallTower for UCaaS, CCaaS, and Collaboration
- CallTower Connect Admin Portal: A single-pane-of-glass platform for managing solutions.
- Global Portfolio:
- Cisco Webex Calling, Teams, Contact Center, and Meetings.
- PSTN services in 85+ countries.
- SIP Trunking and Managed SD-WAN.
- All-in-One Portal: Simplifies quoting, deployment, and management with a single bill.
Training Options
Platinum Training ($1,500)
- 2 hours of live instructor-led training.
- Customized training adoption guide.
- Follow-up Q&A session and recap meetings.
- Full access to CallTower Solutions Center.
Gold Training ($800)
- 1 hour of live customized training.
- Follow-up Q&A session.
- Employee launch training flyer.
- Full access to CallTower Solutions Center.
Silver Training ($300)
- On-demand training modules.
- 1-hour user training session.
- Admin tools overview.
Additional Training Options
- On-Site Training: $2,100 for a full day.
- Add-On Training: $600 per session.
Customer Support
- Customer Support Portal: 24/7/365 access to open, review, and communicate on support cases.
- Knowledge Base: Self-help articles for common issues.
- Chat Support: Available Monday-Friday (5 AM–12 AM MT) and weekends (8 AM–5 PM MT).
- Phone Support: 24/7/365 assistance via (800) 347-5444.
Partner Program Benefits
- Customizable Solutions: Tailored communication solutions for specific business needs.
- Comprehensive Training: Certification and training for partner teams.
- Dedicated Support: Personalized account management.
- Enhanced Revenue Streams: Diverse service offerings to boost profitability.
- Cutting-Edge Technology: Seamless integration with advanced solutions.
- Scalable Growth: Opportunities for business expansion.
- Marketing Resources:
- Co-branded materials.
- On-demand webinars.
- Social media support (Facebook, LinkedIn, X, YouTube, Instagram).
Global Portfolio
- Cisco Webex Calling, Teams, and Contact Center.
- PSTN services in 85+ countries.
- SIP Trunking and Managed SD-WAN.
Conclusion
CallTower’s Partner Enablement Program provides the tools, training, and support needed to drive business growth, enhance customer satisfaction, and deliver cutting-edge communication solutions globally.
