CallTower Honored for their Exceptional Innovation and Commitment to Improving the Customer Experience with Microsoft Teams Direct Routing for GCC High Organizations
SALT LAKE CITY, UT, ROCHESTER, NY – March 30, 2023— CallTower, a leading channel provider of global, cloud-based voice services for Microsoft Teams, Webex Calling and Zoom with key business integrations, announced today that TMC, a global, integrated media company, has named CallTower’s Microsoft Teams Direct Routing solution for Government Commercial Cloud High (GCC High) as a 2023 CUSTOMER magazine Voice Technology Excellence Award winner for the fifth year in a row (2019, 2020, 2021, 2022 and 2023).
Organizations leveraging Microsoft 365 GCC High environments can add voice and audio conferencing to their systems with CallTower’s Microsoft Teams Direct Routing for GCC High solution. Microsoft 365 GCC High meets the unique and evolving requirements of contractors holding or processing DoD controlled unclassified information (CUI), Cybersecurity Maturity Model Certification (CMMC), or subject to International Traffic in Arms Regulations (ITAR).
The CUSTOMER Voice Technology Excellence Awards recognize vendors that are emerging as the true leaders in this evolving Voice Technology trend. The winning solutions provide speech and analytics engines, IVR and self-service solutions including chatbots, headphones, and voice-activated applications and services that maximize on NLP, NLU, NLG and AI and more.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor CallTowerwith a Voice Technology Excellence Award,” said Rich Tehrani, CEO, TMC. “Its Microsoft Teams Direct Routingsolution for GCC High has proven deserving of this elite status and I look forward to continued innovation from CallTower in 2023 and beyond.”
“We are honored to receive this coveted award from TMC for our Microsoft Teams solution for GCC High,” added CallTower Chief Revenue Officer William Rubio. “With CallTower, government agencies and contractors can experience voice and audio conferencing empowered by a world-class client services team – ensuring a personalized implementation, adoption, training and support strategy.”
Since its inception in 2002, CallTower has evolved into a global cloud-based, enterprise-class Unified Communications, Contact Center and Collaboration solutions provider for growing organizations worldwide. CallTower provides, integrates and supports industry-leading solutions, including Operator Connect for Microsoft® Teams, Teams Direct Routing, GCC High Teams Direct Routing, Office 365, Cisco® Webex Calling / UCM, Cisco® CCPP, Zoom (BYOC), CT Cloud UCaaS and four contact center options, including Five9 for business customers.
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