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UCaaS Solutions

Maximize your unified communications with our voice, contact center productivity, and network support

UCaaS Solutions Interactive Coverage Map Global Enterprise Voice Solutions

Microsoft Solutions

All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing

Webex by Cisco

Cisco Collaboration Webex Calling Webex Dedicated Instance

Zoom

Zoom Calling Zoom Phone
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Key Integrations

Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number

Key Integrations
Dynamic E-911
Microsoft 365
MS Teams Premium
Webex Go
Teams Mobile
CT Analytics for MS Teams
CT Analytics for Webex by Cisco
Microsoft Copilot
Phonism (Migration Device Software)
Spam Blocking Powered by Mutare
CT Unite (CRM Integration)
CT SIP
CT Text for Teams
CT Text for Webex
One Click Failover
CT Recording
CT Fax
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CX / CCaaS

Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.

CX Solutions Conversational AI CallTower AI Contact Center Support Services Contact Center Professional Services Consulting Services

CCaaS Platforms

CCaaS Solutions
Five9 Contact Center
Genesys Cloud
Webex Contact Center
Ascend Teams Contact Center
CT Contact Center
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CallTower Connect

A Revolutionary tool enabling users to easily personalize and control their CallTower Services

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Solutions Center

Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
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24/7/365 Support

Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
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Updates & Notifications

Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
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Network Status

Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
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Client Support Plan
Detailed service overview and support structure

Explore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
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Support Escalation Path

Technical support escalation for critical issues
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Implementation Escalation Path

Project implementation and deployment issues
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Sales Escalation Path

Sales inquiries and contract negotiations
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Billing Escalation Path

Billing disputes and account management
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Client Success Escalation Path

Strategic account growth and optimization

Company & Learning

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About Us

Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
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CallTower Training

Comprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
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Webinars

Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.

Support & Billing

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FAQs

Browse the FAQ webpage for quick answers to common questions about our products and services.
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Bill Center

Explore for a streamlined experience managing and understanding your invoices and billing information.
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CallTower, Inc. Terms of Use

Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.

Service & Compliance

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Services Level Agreement

Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
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Customer Proprietary Network

Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
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Billing questions, payments, disputes

Find essential information about billing inquiries, payment terms, and dispute resolution for your account.

Privacy & Legal

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Privacy Policy and Notice

Review the information on how we safeguard your personal data, ensuring transparency in our services.
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California Consumer Privacy Act

Check out how we comply with CCPA regulations, prioritizing the protection of consumer privacy.
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Partner Program

There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.

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Partner Portal

At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.

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Agency Program

Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.

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MSP Program

CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.

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CT Analytics for MS Teams

Dive into a world of data-driven insights and maximize the potential of your communication infrastructure with CallTower Analytics.
Let's Connect
Let's Connect
Let's Connect
Let's Connect
CallTower Analytics

Dive into a world of data-driven insights and maximize the potential of your communication infrastructure with CallTower Analytics.

Unleash the Power of Data

CallTower Analytics, you gain access to a comprehensive suite of analytical tools designed to provide you with real-time visibility into your communication networks. Harness the power of data to make informed decisions, optimize performance, and enhance productivity across your organization.

 

CallTower analytics

CallTower Analytics Calling empowers you to dig deep into your team’s performance with extensive filtering options and multiple customizable views. Gain a clear, comprehensive understanding of how your customer-facing team operates, so you can focus on what really matters—driving success.

Your dashboard is all about your goals. Personalize it to spotlight the metrics that matter most to your business. Whether you’re tracking response times, call volumes, or team performance, you’ll have the actionable insights you need to make informed decisions that optimize your operations.

  • Call Performance Analytics
  • Live Wallboards
  • Missed Call Analytics
  • Service Level Reporting

CallTower Analytics Calling is built to enhance efficiency, elevate customer satisfaction, and keep your team performing at its best—all backed by powerful, user-friendly technology.

CallTower Analytics
CT Analytics Collaboration

CallTower Analytics Collaboration

With CallTower Analytics Collaboration, unlocking the full potential of your collaborative environment has never been easier. Our intuitive tool offers valuable insights into critical areas of your business, making it simple to stay informed and make data-driven decisions.

Need a starting point? Choose from a variety of prebuilt dashboards designed to deliver fast, actionable insights. Or, take full control by selecting the metrics that matter most to you and creating a dashboard customized to your unique business objectives.

Chat Analytics

Track collaboration frequency across teams, identify top performers, and drive actionable change with customizable reports.

Meeting Analytics

Reduce ineffective meetings with data on talk time, engagement, and attendance, helping free up valuable time for your teams.

Employee Wellbeing

Analyze Teams usage to highlight best practices and pinpoint areas needing additional support.

Reporting

Access real-time insights, ready-to-use dashboards, and detailed reports for a quick understanding of organizational activity.

CallTower Analytics Collaboration transforms raw data into meaningful information, helping you optimize operations and achieve success. Experience the smarter way to manage your Teams environment and drive results with CallTower!

The CallTower Advantage

Multiple direct private connections to Microsoft

Global carrier connections with 15+ voice carriers and 30+ Internet peering partner

CallTower’s network and platforms completely optimized for voice

Emergency services in 30+ Countries

Re-Route phone calls to other devices when Microsoft has an outage

SMS and CRM integration

Managed Direct Routing service through geo-redundant hosted SBC’s

Porting between customer’s PBX to Teams by CallTower

Full digital journey in the Microsoft Teams Admin Center for simple and quick deployment

E911 Emergency Services

Provision through Connect in minutes and assign phone numbers to your users

Smooth transition from your existing telephony to Teams Phone System

Key add-ons like Operator Console and Call Recording

Carrier-class 24/7/365 technical support and shared service level agreements with Microsoft

No equipment is required on site, including SBC’s saving capital expense

Direct Connectivity to Microsoft

Replace multiple local telco contracts to consolidate voice services

Central or local billing for Operator Connect service

Extensive carrier connections with 15+ Voice carriers and 30+ Internet peering partner

CallTower Connect – As a self-provisioning portal with Analytics around calling

CT Analytics
CT Analytics

CallTower Analytics

Quick Links MS Teams Webex Zoom