Ethical AI Practices in Contact Centers
In today’s digital world, contact centers are pivotal in shaping customer experiences. With the growing adoption of artificial intelligence (AI) technologies, it’s essential to ensure these tools are deployed ethically and responsibly. […]
Elevate CX Through Microsoft Teams
The CX Challenge in a Teams-Centric World As Microsoft Teams becomes the centerpiece of business communications—handling meetings, chats, and calls—there’s an opportunity to transform it into a customer experience (CX) powerhouse. […]
Genesys Cloud CX & CallTower
Transforming Customer Experience CallTower and Genesys have partnered to deliver state-of-the-art contact center solutions. With CallTower’s acquisition of Inoria, a leader in customer experience consulting, this collaboration leverages Genesys’ advanced […]