Microsoft Teams Contact Center Solution.
CT Cloud Contact Center Integration with Microsoft Teams – Increase first contact resolution and improve customer experiences
FULLY-FEATURED, POWERFUL AND COMPLETE END-TO-END CLOUD CONTACT CENTER
SUPERIOR CUSTOMER CARE
CT Cloud Contact Center empowers customers with a full-featured, powerful and complete end-to-end cloud contact center solution. Customers can expect their calls to be answered quickly and their issues to be resolved promptly. Whether your contact center has a few or even hundreds of agents, meeting this demand requires specialized software.
INCREASE PRODUCTIVITY AND REDUCE COSTS
The CT Cloud Contact Center solution is designed to improve contact center operations by reducing IT reliance, streamlining workflow processes, simplifying training, and affecting better decisions through robust analytics.
CT CLOUD CONTACT CENTER + CALLTOWER TEAMS
Microsoft Teams Superior Customer Care CCaaS
Customers can expect their calls to be answered quickly and their issues to be resolved promptly. CT Cloud Contact Center Integration with Teams enables Agent-Expert Consultation by connecting agents with Teams users throughout the organization. Contact center agents can easily identify the right knowledge workers and subject matter experts using Teams Presence.
FULL-FEATURED, POWERFUL AND COMPLETE
The CT Cloud Contact Center solution is designed to improve contact center operations by reducing IT reliance, streamlining workflow processes, simplifying training, and affecting better decisions through robust analytics.
24/7 network monitoring
Geographical survivability
Automatic software updates
On-demand Scalability
Certified PCI DSS 3.0 SSAE 16
Call center queue management & virtual queuing
Inbound voice queues
Outbound & blended voice queues
Automated call-back & click-to-call
Email, chat, SMS, social media queues
Automated threshold SMS/email alerts
Call center queue management & virtual queuing
Inbound voice queues
Outbound & blended voice queues
Automated call-back & click-to-call
Email, chat, SMS, social media queues
Automated threshold SMS/email alerts
Call center queue management & virtual queuing
Inbound voice queues
Outbound & blended voice queues
Automated call-back & click-to-call
Email, chat, SMS, social media queues
Automated threshold SMS/email alerts
Call recording (with agent notes)
Screen recording with playback
Live monitor, whisper, barge-in
Agent & web chat logs
Agent coaching & evaluation
Real-time stat display & bulletin board
Real-time graphical dashboard Custom agent activities
Custom multi-level dispositions
Detailed call & agent statistics
Scheduled reports
Customized contact center reports