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UCaaS Solutions

Maximize your unified communications with our voice, contact centre productivity, and network support

UCaaS Solutions Interactive Coverage Map Global Enterprise Voice Solutions

Microsoft Solutions

All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing

Webex by Cisco

Cisco Collaboration Webex Calling Webex Dedicated Instance

Zoom

Zoom Calling Zoom Phone
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Key Integrations

Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number

Key Integrations
Dynamic E-911
Microsoft 365
MS Teams Premium
Webex Go
Teams Mobile
CT Analytics for MS Teams
CT Analytics for Webex by Cisco
Microsoft Copilot
Phonism (Migration Device Software)
Spam Blocking Powered by Mutare
CT Unite (CRM Integration)
CT SIP
CT Text for Teams
CT Text for Webex
One Click Failover
CT Recording
CT Fax
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CX / CCaaS

Empower meaningful customer connexions and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.

CX Solutions Conversational AI CallTower AI Contact Center Support Services Contact Center Professional Services Consulting Services

CCaaS Platforms

CCaaS Solutions
Five9 Contact centre
Genesys Cloud
Webex Contact centre
Ascend Teams Contact Center
CT Contact centre
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CallTower Connect

A Revolutionary tool enabling users to easily personalise and control their CallTower Services

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Solutions centre

Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
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24/7/365 Support

Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
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Updates & Notifications

Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
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Network Status

Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
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Client Support Plan
Detailed service overview and support structure

Explore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
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Support Escalation Path

Technical support escalation for critical issues
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Implementation Escalation Path

Project implementation and deployment issues
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Sales Escalation Path

Sales inquiries and contract negotiations
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Billing Escalation Path

Billing disputes and account management
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Client Success Escalation Path

Strategic account growth and optimization

Company & Learning

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About Us

Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
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CallTower Training

Comprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
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Webinars

Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.

Support & Billing

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FAQs

Browse the FAQ webpage for quick answers to common questions about our products and services.
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Bill centre

Explore for a streamlined experience managing and understanding your invoices and billing information.
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CallTower, Inc. Terms of Use

Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.

Service & Compliance

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Services Level Agreement

Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
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Customer Proprietary Network

Explore the Customer Proprietary Network webpage for secure and customised communication solutions.
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Billing questions, payments, disputes

Find essential information about billing inquiries, payment terms, and dispute resolution for your account.

Privacy & Legal

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Privacy Policy and Notice

Review the information on how we safeguard your personal data, ensuring transparency in our services.
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California Consumer Privacy Act

Check out how we comply with CCPA regulations, prioritising the protection of consumer privacy.
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Partner programme

There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.

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Partner Portal

At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.

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Agency Program

Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.

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MSP Program

CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.

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CT Cloud Boost

A new kind of networking foundation for IT leaders who need to deliver truly reliable internet connectivity for every application, every technology, every user, everywhere—

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UC Buyer’s Journey
CT-Cloud-BOOST-300x173

FULLY REDUNDANT ARCHITECTURE

CT Cloud Boost ensures that companies leveraging Internet connectivity for any critical Cloud-based applications, such as hosted VoIP for phones and VPNs for branch connectivity have a high-quality experience. This intelligent SD-WAN solution prioritises your VoIP traffic (and other important applications) over less critical traffic.

With CallTower CT Cloud Boost, we can help fill this need with a cost-effective, easy-to-deploy solution that works with any type of Internet connexion and firewall that you may have in place.

KEY FEATURES –

internet-failover

Internet Failover & Optimization

cloud-apps

Thousands of Cloud Apps including Microsoft O365 and CRMs

balance

Load Balancing and Quality of Service (QoS)

foundation

Site-to-Site VPN Foundation

HOW IT WORKS.

CT Cloud Boost’s infrastructure combines proven SD-WAN technology with groundbreaking AI, giving you a new kind of networking platform that connects your business to any cloud and internet-based technology — delivering truly reliable connectivity over the public Internet.

Pre-configured CT Cloud Boost edger router instals outside the firewall

AI classifies, prioritises, and routes each traffic type based on circuit health and technology needs

Leverage multiple paths to and from any destination your traffic needs to reach to ensure reliable and predictable performance

Built-in redundancy and directly peers with the cloud and internet-based technologies you rely on

Routers at multiple locations optimise connexions to your VPN and datacenter

CT CLOUD BOOST vs MPLS & PUBLIC INTERNET –

CT CLOUD BOOST

Improved Internet redundancy and reliability

Deployed within days

Strengthened connectivity to your critical cloud applications

More reliable network stability = Happy Users

CT CLOUD BOOST

Public Internet has lower bandwidth options

MPLS can range anywhere from 60 to 120+ days to deploy

Public Internet delivers a subpar collaborative experience

THE SECRET BEHIND BETTER INTERNET

The secret behind better Internet is simple and it lies within the cloud. Access to the cloud is too important to rely on a single path. You shouldn’t have to worry about Internet connexions, performance and outages. This solution provides a stress-free way to utilise the multiple providers of your UC systems and enhance your Internet experience.

SD-WAN

Quick Links MS Teams Webex Zoom