CallTower is a leading provider of precision-optimized cloud communication solutions, collaboration, and customer experience (CX) solutions, offering vendor-agnostic, customized services to meet diverse business needs.
Why Choose CallTower?
Key Benefits
- Cost Savings:
- Preferred partnerships and elimination of redundant spending.
- Modernized Infrastructure:
- Interoperable, digital-first voice solutions supporting both analog and hardware requirements.
- Faster Implementation:
- Typical deployments completed within 60 days with minimal client labor.
- Reduced Administrative Burden:
- Single global contact for voice, cloud communication, CCaaS, and hardware.
CallTower by the Numbers
- Founded in 2002.
- 5,800+ clients across 85+ countries.
- 30% average cost reduction for clients.
- 300 employees with institutional backing.
Use Cases
Healthcare
- Migrated a 1,000+ employee healthcare company to MS Teams calling plans, saving 45% and adding premium analytics for deeper insights.
Banking
- Transitioned a Florida-based bank from on-premises communication to cloud-based solutions using Five9 Contact Center and MS Teams Operator Connect.
Insurance
- Implemented Teams Operator Connect for a 1,200-employee insurance company, saving costs with the concurrent call path method.
Energy
- Integrated Genesys Contact Center with MS Teams for a 1,000-employee energy company using CT Cloud SIP.
Retail
- Upgraded a 200-employee retail company to MS Teams Voice in just 40 days, preparing for future contact center integration.
Aerospace
- Streamlined communications for a 14,000-employee aerospace company with GCC High Direct Routing.
Defense
- Provided Teams GCC High for a Texas-based defense company, ensuring security, compliance, and self-managed porting migration.
MSP (Legal Sector)
- Modernized infrastructure for a 1,200-employee MSP, saving 58% annually on telephony costs and enabling new features for their India-based CX team.
CallTower Connect
- Proprietary middleware for integration and provisioning across the entire voice infrastructure.
- Scalable to support growth, including footprint expansion, personnel changes, and acquisitions.
Government/GCC High Benefits
- Only provider enabling cloud-based Teams voice and audio conferencing in GCC High.
- 24/7/365 support with emergency services in 36 international countries.
- Seamless porting from any platform with no networking or edge equipment required.
- Optimized platform and network for voice, with re-routing capabilities during Microsoft outages.
Conclusion
CallTower delivers precision-optimized cloud communication solutions tailored to diverse industries, ensuring cost savings, seamless integration, and enhanced collaboration.