Device Management / Phonism / Solution Overview

Partnership & Phonism Solution Overview

Phonism Key Features

Wide Device Compatibility

• Phonism’s device automation platform supports 330+ devices from over 15 manufacturers and 1400+ firmware versions.
• Ensures seamless integration with platforms like Zoom and Webex.

Efficient Automation

• Automates device deployment and updates.
• Reduces labour costs by provisioning devices in just seconds.

Fast Migrations

• Enables rapid migrations to Webex and Zoom from any platform.
• Reduces time and costs, making transitions faster and more cost-effective.

Robust Security

• Protects against security threats and ensures compliance with Phonism’s advanced security features.

Identifying Opportunities

Forecasted Deals

• Device Support/Migration Blockers:
  • Examples: RingCentral → Zoom, HCS → Webex, Avaya → Webex, Mitel → Webex.
• Budget Concerns:
  • BYOD (Bring Your Own Device): Customers want to maintain existing devices on new platforms.

Competitive Swap Targets

• New clients looking to migrate to UCaaS or change UC platforms.

Existing Accounts

• Cross-sell opportunities for increased wallet share.
• Target low-hanging fruit.

Closed/Lost Deals

• Revisit old deals lost due to device type.

Benefits

Automation Platform

• Universal Zero-Touch Provisioning:
  1. Drop ship + invoice (day one).
  2. Configure Webex account and sync with Phonism.
  3. Update Phonism (automated via Phonism connector or API).
  • Devices arrive Ring Ready™.

Compliance Lock®

• Enhances SIP security posture with simple steps:
  • Build compliance templates.
  • Select auto-apply.
  • Set enforced values.
  • Deploy anywhere in the hierarchy.

Admin Experience

• Remote reboot and factory reset.
• Hot desking and cold spare support.
• Firmware management.
• Network quick-fix tools: ping, traceroute, syslog, packet capture.

Self-Service Features

• Visual device manager.
• Universal button controls.
• Assignable templates.

Low-Code Integration

• Leverage APIs to integrate into existing portals.
• Create automated experiences with APIs and widgets.
• Execute intelligent actions like:
  • Create accounts.
  • Visual device management.
  • Assign devices/users.
  • Bulk changes.
  • Zero-Touch Provisioning (ZTP).

Advanced Features

• Automated connectors.
• Device vendor redirect.
• DHCP Option 66.
• Bulk imports.

How It Works

Device Management

• Bi-directional sync with UCaaS platforms.
• Reboot and reset devices.
• Monitor SIP and network performance.
• Manage firmware updates.

Provisioning

• Compliance Lock®.
• Zero-Touch Provisioning.
• Migrations and bulk changes.

Requirements

• SIP registration and voice.
• Devices must support SIP TLS 1.2.