CT Unite: Integrate CRM Into Your Applications
Simplify Unified Communications with Integrated Applications
CT Unite provides integration to an unprecedented range of business and contact-oriented applications, offering a standard set of features with a wide range of popular cross-vertical and vertical-specific applications.
Reach the Full Potential of Hosted Telephony Solutions
This far-reaching integration solution improves the quality and professionalism of call handling and enhances the caller’s experience. It increases the productivity and collaboration of phone system users while reducing the time and costs involved with making and receiving large volumes of calls. CT Unite helps users realise the full potential of hosted telephony solutions.
- Client-Only Solution: Specifically designed for CallTower’s hosted Cloud Voice platforms.
- Easy to Install, Configure, and Upgrade.
CRM Integrations
- A comprehensive range of click-to-dial techniques is standard with CT Unite, enabling significant time savings within your favourite applications.
- If a caller is located in an integrated application, full contact information details will quickly “pop-up” on screen.
Key Features:
Caller Preview
- Enabled for both inbound and outbound calls.
- If a match for the caller is located within the integrated directories, the caller’s summary details are displayed on screen.
- View full details before answering the call.
Activity Recording
- Record activity in business applications for all inbound and outbound calls.
- Currently available within a limited number of business applications.
Address Book
- Easily save details of a new caller in your personal directory.
- Search and dial from integrated applications.
Recent & History Lists
- View a list of your most recent inbound and outbound calls.
- Access a comprehensive call history list.
- Redial any telephone number in these lists with a single click.
Note Taking
- Quickly and easily add call notes to the business system.
Licensing
CT Unite comes in two licence versions:
- Express: Includes click-to-dial functions, call history, and contact searching with pop-up integration for Microsoft Outlook, Lotus/IBM Notes, and Google Contacts.
- CRM: Offers the same features as Express, with additional contact searching and information pop-up integration into more business applications and systems.
Why Choose CallTower?
Experience seamless, intelligent communication with CallTower, your trusted cloud communications provider. We specialise in:
- Unified Communications as a Service (UCaaS).
- Collaboration and Contact Center as a Service (CCaaS).
- Conversational AI (CAI) Technologies.
- End-to-End Professional and Managed Services.
Our Expertise Includes:
- Streamlining workflows and optimising IT infrastructure.
- Proactive management and strategic guidance.
- Innovative and scalable solutions tailored to your unique business needs.
Redefine the way your organisation communicates with CallTower—where innovation and expertise unite to drive meaningful connexions and lasting success.
Let me know if you’d like further assistance or adjustments!
