CallTower’s Cloud Contact Center Solutions Simplify Making Powerful Connections and Deliver Results
Five9 Cloud Contact Center
The Five9 cloud contact centre solution provides the benefits of feature-rich, on-premise systems without the hassle. It enables your team with tools to make powerful customer connexions while delivering the results your business requires.
Key Features:
- Virtual Inbound Cloud Contact Center: Configure your contact centre in as little as one hour.
- Predictive Dialer: Automates outbound dialling, triples agent talk time, and avoids “Do Not Call” numbers.
- Microsoft Teams Integration: Leverages company-wide presence, global address book synchronisation, and telephony integration for seamless collaboration.
Five9 Integration with Microsoft Teams
Agent-Expert Consultation Features:
- Consolidated directory with Teams subject matter experts.
- Presence information for experts (available, busy, away, etc.).
- Click-to-call, conference, or transfer calls to Teams users.
Telephony Connect Features:
- Redirect calls to the contact centre or specific skill groups.
- Route toll-free calls to specialist workgroups.
- Enable toll-free on-net calling, conferencing, and transfers.
Solgari Contact centre for Microsoft Teams
Delivering Exceptional Customer Experience:
- Seamless integration with Microsoft Teams for in-app contact centre capabilities.
- Single data view of all conversations within the Teams app.
- Transform first-contact resolution and provide a frictionless buying experience.
CT Cloud Contact centre
Superior Customer Care:
Empowers customers with a full-featured, end-to-end cloud contact centre solution.
Increase Productivity and Reduce Costs:
Streamlines workflows, simplifies training, and improves decision-making with robust analytics.
User-Friendly Interface:
Graphical dashboards make achieving customer contact goals easier and more accessible.
XCaaS: Unified Communications + Contact Center as a Service
Key Benefits:
- Data Security and Compliance: Unified security protocols across all services.
- Cost-Effectiveness: Eliminates the need for scattered solutions, reducing errors and downtime.
- Contextual Continuity: Ensures consistent customer interaction experiences across agents and departments.
- Improved Analytics: Leverages integrated data for better marketing and product insights.
One-Stop-Shop Benefits
- Security, Stability, Scalability: End-to-end private cloud environment.
- Project Management: Full turn-key solution with one invoice and one support call.
- Faster Deployment: Easy-to-use solution management tools and faster troubleshooting.
Why Choose CallTower?
- Dedicated Support: One project team for design and changes.
- Comprehensive Solutions: Fully managed handsets, headsets, and conference rooms.
- OPEX vs. CAPEX Benefits: Flexible operational expenditure model.
