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Microsoft Teams Contact Center Solution

CT Cloud Contact Center Integration with Microsoft Teams – Increase first contact resolution and improve customer experiences

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FULLY-FEATURED, POWERFUL AND COMPLETE END-TO-END CLOUD CONTACT CENTER

SUPERIOR CUSTOMER CARE

CT Cloud Contact Center empowers customers with a full-featured, powerful and complete end-to-end cloud contact centre solution. Customers can expect their calls to be answered quickly and their issues to be resolved promptly. Whether your contact centre has a few or even hundreds of agents, meeting this demand requires specialised software.

INCREASE PRODUCTIVITY AND REDUCE COSTS

The CT Cloud Contact Center solution is designed to improve contact centre operations by reducing IT reliance, streamlining workflow processes, simplifying training, and affecting better decisions through robust analytics.

CT CLOUD CONTACT CENTER + CALLTOWER TEAMS

Microsoft Teams Superior Customer Care CCaaS

Customers expect their calls to be answered quickly and their issues to be resolved promptly. Whether your contact centre has a few or even hundreds of agents, meeting this demand requires specialised software. CT Cloud Contact Center empowers customers with a full-featured, powerful and complete end-to-end cloud contact centre solution with integration of Microsoft Teams presence to ensure agents are truly available to assist callers.

Customers can expect their calls to be answered quickly and their issues to be resolved promptly. CT Cloud Contact Center Integration with Teams enables Agent-Expert Consultation by connecting agents with Teams users throughout the organisation. Contact centre agents can easily identify the right knowledge workers and subject matter experts using Teams Presence.

FULL-FEATURED, POWERFUL AND COMPLETE

The CT Cloud Contact Center solution is designed to improve contact centre operations by reducing IT reliance, streamlining workflow processes, simplifying training, and affecting better decisions through robust analytics.

DATA centre

24/7 network monitoring

Geographical survivability

Automatic software updates

On-demand Scalability

Certified PCI DSS 3.0 SSAE 16

CALL centre QUEUES

Call centre queue management & virtual queuing

Inbound voice queues

Outbound & blended voice queues

Automated call-back & click-to-call

Email, chat, SMS, social media queues

Automated threshold SMS/email alerts

CALL centre GROUP

Call centre queue management & virtual queuing

Inbound voice queues

Outbound & blended voice queues

Automated call-back & click-to-call

Email, chat, SMS, social media queues

Automated threshold SMS/email alerts

REPORTING & ANALYTICS

Real-time stat display & bulletin board

Real-time graphical dashboard Custom agent activities

Custom multi-level dispositions

Detailed call & agent statistics

Scheduled reports

Customized contact centre reports