Fully-featured, Powerful and Complete End-to-end Cloud Contact centre
CT Cloud Contact Center empowers customers with a full-featured, powerful and complete end-to-end cloud contact centre solution. Customers can expect their calls to be answered quickly and their issues to be resolved promptly. Whether your contact centre has a few or even hundreds of agents, meeting this demand requires specialised software.
The CT Cloud Contact Center solution is designed to improve contact centre operations by reducing IT reliance, streamlining workflow processes, simplifying training, and affecting better decisions through robust analytics.
Contact Center solution can be complex, optimising them shouldn’t be. With CT Cloud Contact Center’s user-friendly interface and graphical dashboards, enabling your staff to achieve your customer contact goals is easier, more accessible, and more enjoyable than ever before.
24/7 network monitoring
Geographical survivability
Automatic software updates
On-demand Scalability
Certified PCI DSS 3.0 SSAE 16
Call centre queue management & virtual queuing
Inbound voice queues
Outbound & blended voice queues
Automated call-back & click-to-call
Email, chat, SMS, social media queues
Automated threshold SMS/email alerts
Call centre queue management & virtual queuing
Inbound voice queues
Outbound & blended voice queues
Automated call-back & click-to-call
Email, chat, SMS, social media queues
Automated threshold SMS/email alerts
Call recording (with agent notes)
Screen recording with playback
Live monitor, whisper, barge-in
Agent & web chat logs
Agent coaching & evaluation
Call centre queue management & virtual queuing
Inbound voice queues
Outbound & blended voice queues
Automated call-back & click-to-call
Email, chat, SMS, social media queues
Automated threshold SMS/email alerts
Real-time stat display & bulletin board
Real-time graphical dashboard Custom agent activities
Custom multi-level dispositions
Detailed call & agent statistics
Scheduled reports
Customized contact centre reports
More and more, enterprises are adopting Unified Communications (UC) platforms as they evolve toward a more distributed workforce. And CallTower is facilitating this shift by ensuring that the requirements of compliance are met along the way
From the largest global financial services firms to SME startups, CallTower protects and supports the world’s businesses with robust and universal enterprise call recording solutions.
Our award-winning CT Coud Recording platform was the very first cloud-native solution, revolutionising enterprise call recording forever. Cloud-based recording allowed companies to decentralise operations, allowing multiple locations and remote staff to work securely and under the protection of industry-leading compliance at all times.