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CT Cloud Contact centre.

Fully-featured, Powerful and Complete End-to-end Cloud Contact centre

SUPERIOR CUSTOMER CARE

CT Cloud Contact Center empowers customers with a full-featured, powerful and complete end-to-end cloud contact centre solution. Customers can expect their calls to be answered quickly and their issues to be resolved promptly. Whether your contact centre has a few or even hundreds of agents, meeting this demand requires specialised software.

INCREASE PRODUCTIVITY AND REDUCE COSTS

The CT Cloud Contact Center solution is designed to improve contact centre operations by reducing IT reliance, streamlining workflow processes, simplifying training, and affecting better decisions through robust analytics.

FRESH, DYNAMIC AND USER FRIENDLY

Contact Center solution can be complex, optimising them shouldn’t be. With CT Cloud Contact Center’s user-friendly interface and graphical dashboards, enabling your staff to achieve your customer contact goals is easier, more accessible, and more enjoyable than ever before.

KEY FEATURES

DATA centre

24/7 network monitoring

Geographical survivability

Automatic software updates

On-demand Scalability

Certified PCI DSS 3.0 SSAE 16

CALL centre QUEUES

Call centre queue management & virtual queuing

Inbound voice queues

Outbound & blended voice queues

Automated call-back & click-to-call

Email, chat, SMS, social media queues

Automated threshold SMS/email alerts

WORKFORCE MANAGEMENT

Call centre queue management & virtual queuing

Inbound voice queues

Outbound & blended voice queues

Automated call-back & click-to-call

Email, chat, SMS, social media queues

Automated threshold SMS/email alerts

QUALITY MANAGEMENT

Call recording (with agent notes)

Screen recording with playback

Live monitor, whisper, barge-in

Agent & web chat logs

Agent coaching & evaluation

CALL centre GROUP

Call centre queue management & virtual queuing

Inbound voice queues

Outbound & blended voice queues

Automated call-back & click-to-call

Email, chat, SMS, social media queues

Automated threshold SMS/email alerts

REPORTING & ANALYTICS

Real-time stat display & bulletin board

Real-time graphical dashboard Custom agent activities

Custom multi-level dispositions

Detailed call & agent statistics

Scheduled reports

Customized contact centre reports

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CT CLOUD RECORDING

UC Compliance

More and more, enterprises are adopting Unified Communications (UC) platforms as they evolve toward a more distributed workforce. And CallTower is facilitating this shift by ensuring that the requirements of compliance are met along the way

Enterprise Call Recording

From the largest global financial services firms to SME startups, CallTower protects and supports the world’s businesses with robust and universal enterprise call recording solutions.

Our award-winning CT Coud Recording platform was the very first cloud-native solution, revolutionising enterprise call recording forever. Cloud-based recording allowed companies to decentralise operations, allowing multiple locations and remote staff to work securely and under the protection of industry-leading compliance at all times.