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UCaaS Solutions

Maximize your unified communications with our voice, contact center productivity, and network support

UCaaS Solutions Interactive Coverage Map Global Enterprise Voice Solutions

Microsoft Solutions

All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing

Webex by Cisco

Cisco Collaboration Webex Calling Webex Dedicated Instance

Zoom

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Key Integrations

Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number

Key Integrations
Dynamic E-911
Microsoft 365
MS Teams Premium
Webex Go
Teams Mobile
CT Analytics for MS Teams
CT Analytics for Webex by Cisco
Microsoft Copilot
Phonism (Migration Device Software)
Spam Blocking Powered by Mutare
CT Unite (CRM Integration)
CT SIP
CT Text for Teams
CT Text for Webex
One Click Failover
CT Recording
CT Fax
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CX / CCaaS

Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.

CX Solutions Conversational AI CallTower AI Contact Center Support Services Contact Center Professional Services Consulting Services

CCaaS Platforms

CCaaS Solutions
Five9 Contact Center
Genesys Cloud
Webex Contact Center
Ascend Teams Contact Center
CT Contact Center
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CallTower Connect

A Revolutionary tool enabling users to easily personalize and control their CallTower Services

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Solutions Center

Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
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24/7/365 Support

Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
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Updates & Notifications

Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
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Network Status

Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
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Client Support Plan
Detailed service overview and support structure

Explore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
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Support Escalation Path

Technical support escalation for critical issues
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Implementation Escalation Path

Project implementation and deployment issues
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Sales Escalation Path

Sales inquiries and contract negotiations
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Billing Escalation Path

Billing disputes and account management
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Client Success Escalation Path

Strategic account growth and optimization

Company & Learning

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About Us

Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
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CallTower Training

Comprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
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Webinars

Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.

Support & Billing

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FAQs

Browse the FAQ webpage for quick answers to common questions about our products and services.
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Bill Center

Explore for a streamlined experience managing and understanding your invoices and billing information.
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CallTower, Inc. Terms of Use

Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.

Service & Compliance

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Services Level Agreement

Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
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Customer Proprietary Network

Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
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Billing questions, payments, disputes

Find essential information about billing inquiries, payment terms, and dispute resolution for your account.

Privacy & Legal

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Privacy Policy and Notice

Review the information on how we safeguard your personal data, ensuring transparency in our services.
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California Consumer Privacy Act

Check out how we comply with CCPA regulations, prioritizing the protection of consumer privacy.
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Partner Program

There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.

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Partner Portal

At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.

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Agency Program

Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.

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MSP Program

CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.

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Webex AI Assist from CallTower

Revolutionize Your Contact Center with Webex AI Assist
Schedule Consultation
Webex

CallTower’s Cisco Webex AI Assist is the ultimate solution designed to transform how your organization manages customer engagement. Powered by cutting-edge technology and built for convenience, Webex AI Assist enhances your contact center’s capabilities while integrating seamlessly with your existing systems. Elevate your customer interactions with intelligent features tailored for efficiency, responsiveness, and success.

Key Features to Optimize Your Contact Center

Our Cisco Webex AI Assist solution includes a robust set of features that provide everything you need to create exceptional customer experiences. These tools are accessible directly through the Webex App for agents and supervisors, ensuring simplicity and ease of use.

Empower Agents with Powerful Tools

Real-Time Queue Management

Allow agents to view incoming calls in real-time and adjust their availability with ease. Stay on top of customer demand while keeping response times low.

Call Forwarding & Overflow Settings

Never leave a call unanswered. Configure overflow settings and advanced call-routing for seamless customer assistance during high-traffic periods.

Agent Status Management

Easily adjust availability for bounced calls and ensure agents are always prepared for the next caller.

Screen Pop Configuration

Deliver critical customer information instantly through personalized screen pops, enabling agents to handle inbound interactions effectively and efficiently.

Unleash Supervisors’ Potential

Silent Monitoring and Coaching

Supervisors can monitor live agent interactions, coach in real-time, and even join calls to provide additional support, improving call quality and team performance.

Agent and Queue Analytics

Track performance with detailed real-time and historical analytics, enabling supervisors to make data-driven decisions about staffing and process optimization.

Comprehensive Reporting

Leverage in-depth reports on agent performance, call metrics, queue trends, and other key insights to continuously improve CX strategies.

Unmatched Call Queue Capabilities

Customizable Call Routing

Create tailored call queues to guide customers to the right agents using skills-based or top-down routing, ensuring efficient resolution every time.

Dynamic Announcements & Music on Hold

Configure greetings, estimated wait-time messages, and comfort messages to enhance the customer waiting experience.

Integrated Callback Features

Offer customers the option to receive a callback when wait times are high, improving customer satisfaction and reducing drop-off rates.

Seamless Integration and Easy Implementation

Customer Assist doesn’t just deliver amazing features; it integrates effortlessly with your existing tools and workflows. Built for scalability, the solution grows with your organization while maintaining performance. With desktop, mobile, and Microsoft Teams cross-launch capabilities, Webex AI Assist ensures uninterrupted productivity across platforms.

webex calling customer assist

Why Choose CallTower’s Cisco Webex AI Assist?

Combines professional-level call capabilities with intuitive interfaces
Scales to meet the demands of enterprises and growing businesses
Equips organizations with actionable data from advanced analytics
Reduces complexity with centralized management via Cisco’s Control Hub
Enhanced agent and supervisor experiences, leading to better caller outcomes

Take the Next Step Towards Exceptional Customer Experiences

Transform your contact center today with CallTower’s Cisco Webex AI Assist solution. Whether you’re looking to improve call routing, empower your agents, or increase customer satisfaction, this solution is the key to success.

Contact us today to schedule a demo or consultation and discover how Webex AI Assist can take your business to the next level!

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Webex AI Assist

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