Webex AI Assist from CallTower

Revolutionize Your Contact Center with Webex AI Assist

CallTower’s Cisco Webex AI Assist is the ultimate solution designed to transform how your organization manages customer engagement. Powered by cutting-edge technology and built for convenience, Webex AI Assist enhances your contact center’s capabilities while integrating seamlessly with your existing systems. Elevate your customer interactions with intelligent features tailored for efficiency, responsiveness, and success.

Key Features to Optimize Your Contact Center

Our Cisco Webex AI Assist solution includes a robust set of features that provide everything you need to create exceptional customer experiences. These tools are accessible directly through the Webex App for agents and supervisors, ensuring simplicity and ease of use.

Empower Agents with Powerful Tools

Real-Time Queue Management

Allow agents to view incoming calls in real-time and adjust their availability with ease. Stay on top of customer demand while keeping response times low.

Call Forwarding & Overflow Settings

Never leave a call unanswered. Configure overflow settings and advanced call-routing for seamless customer assistance during high-traffic periods.

Agent Status Management

Easily adjust availability for bounced calls and ensure agents are always prepared for the next caller.

Screen Pop Configuration

Deliver critical customer information instantly through personalized screen pops, enabling agents to handle inbound interactions effectively and efficiently.

Unleash Supervisors’ Potential

Silent Monitoring and Coaching

Supervisors can monitor live agent interactions, coach in real-time, and even join calls to provide additional support, improving call quality and team performance.

Agent and Queue Analytics

Track performance with detailed real-time and historical analytics, enabling supervisors to make data-driven decisions about staffing and process optimization.

Comprehensive Reporting

Leverage in-depth reports on agent performance, call metrics, queue trends, and other key insights to continuously improve CX strategies.

Unmatched Call Queue Capabilities

Customizable Call Routing

Create tailored call queues to guide customers to the right agents using skills-based or top-down routing, ensuring efficient resolution every time.

Dynamic Announcements & Music on Hold

Configure greetings, estimated wait-time messages, and comfort messages to enhance the customer waiting experience.

Integrated Callback Features

Offer customers the option to receive a callback when wait times are high, improving customer satisfaction and reducing drop-off rates.

Seamless Integration and Easy Implementation

Customer Assist doesn’t just deliver amazing features; it integrates effortlessly with your existing tools and workflows. Built for scalability, the solution grows with your organization while maintaining performance. With desktop, mobile, and Microsoft Teams cross-launch capabilities, Webex AI Assist ensures uninterrupted productivity across platforms.

Why Choose CallTower’s Cisco Webex AI Assist?

Combines professional-level call capabilities with intuitive interfaces

Scales to meet the demands of enterprises and growing businesses

Equips organizations with actionable data from advanced analytics

Reduces complexity with centralized management via Cisco’s Control Hub

Enhanced agent and supervisor experiences, leading to better caller outcomes

Take the Next Step Towards Exceptional Customer Experiences

Transform your contact center today with CallTower’s Cisco Webex AI Assist solution. Whether you’re looking to improve call routing, empower your agents, or increase customer satisfaction, this solution is the key to success.

Contact us today to schedule a demo or consultation and discover how Webex AI Assist can take your business to the next level!