Privacy Notice.

CallTower, Inc. gathers information in a variety of situations. Below, we have broken out the data we gather from individuals based on their relationship with CallTower, Inc.

For Customers/End Users:

Description of Product, Service, or Process	Data gathered throughout the customer/end user relationship with CallTower.
Categories of Personal Data	Personal Identifiers such as: First and last name Business phone number Mobile phone number Business email address Business mailing address Purchase and service history Internet Data such as: IP address MAC address for devices where CallTower provides services for those devices
Category of Data Subjects	This information is provided by the customer’s/end user’s business/organization.
Purpose of Processing	CallTower uses this information for activities such as: Creating an account with CallTower Providing services to the customers/end users device Account management Billing Customer support Authentication Device/account configuration
Legal Basis for Processing	CallTower processes this information pursuant to the agreements between CallTower and organizations seeking to provide CallTower’s services to such organizations’ employees.
Automated Processing or Profiling	Automated processing may exist to create customer/end user accounts. Automated processing does not occur to profile individuals or to sell personal information to third parties.
If Automated Processing is Used, Methods and Logic	Automated routines take information from CallTower’s customers and create accounts and user profiles.
Decisions with a Legal Effect that Use Automated Processing	N/A
Categories of Recipients who Receive this Personal Data	Limited third parties to provide specific services that have been selected by the customer/end user.
Whether the Personal Data is Transferred Internationally	N/A
Retention Period	CallTower retains this information throughout the life of the agreement between CallTower and its customers.

From Web Visitors:

Description of Product, Service, or Process	Data gathered from visitors to CallTower’s website.
Categories of Personal Data	CallTower only gathers information from web visitor when they input information into CallTower’s online forms. When visitors fill out those forms, they may provide the following: Personal Identifiers such as: First and last name Email address Contact details Physical address Professional Employment information (for individuals who are applying for positions online)
Category of Data Subjects	This information is provided directly by website visitors.
Purpose of Processing	CallTower uses this information to provide marketing information to individuals who have expressed an interest in CallTower’s products. CallTower may also use this information when an individual expresses an interest in a job at CallTower.
Legal Basis for Processing	CallTower gathers this information so it can prepare either a recruitment relationship or marketing relationship a web visitor.
Automated Processing or Profiling	Information typed into a webform is routed to related departments within CallTower so that CallTower can respond to the information and potential requests placed in the webform.
If Automated Processing is Used, Methods and Logic	See above.
Decisions with a Legal Effect that Use Automated Processing	N/A
Categories of Recipients who Receive this Personal Data	Limited third parties to provide specific services that have been selected by the customer/end user.
Whether the Personal Data is Transferred Internationally	N/A
Retention Period	For marketing, CallTower retains this information until an individual opts out of future marketing messages. For employment, CallTower retains this information throughout the candidate’s employment until the employment relationship has ended. Alternatively, CallTower deletes this information if an employment relationship does not form between a candidate and CallTower.

From Sales Representatives:

Description of Product, Service, or Process	Data gathered from Sales Representatives and their contacts.
Categories of Personal Data	Personal Identifiers such as: First and last name Company name Email address Contact details Physical address Geolocation Data Professional Employment Information
Category of Data Subjects	This information is provided by the sales representatives of directly from a representative’s contacts.
Purpose of Processing	CallTower uses this information to provide marketing information to individuals who have expressed an interest in CallTower’s products.
Legal Basis for Processing	CallTower gathers this information so it can pursue a commercial relationship with representatives’ contacts.
Automated Processing or Profiling	Information typed into a webform is routed to related departments within CallTower so that CallTower can respond to the information and potential requests placed in the webform.
If Automated Processing is Used, Methods and Logic	See above.
Decisions with a Legal Effect that Use Automated Processing	N/A
Categories of Recipients who Receive this Personal Data	Limited third parties who provide CRM and operational support services to CallTower.
Whether the Personal Data is Transferred Internationally	N/A
Retention Period	For marketing, CallTower retains this information until an individual opts out of future marketing messages.

Vendors and Distributors:

Description of Product, Service, or Process	Data gathered from CallTower’s vendors and distributors.
Categories of Personal Data	Personal Identifiers such as: First and last name Business phone number Business email address Geolocation Data Professional Employment Information
Category of Data Subjects	This information is provided directly from vendors and distributors.
Purpose of Processing	CallTower uses this information to contact vendors and distributors with an interest in selling CallTower’s products.
Legal Basis for Processing	CallTower gathers this information so it can pursue a commercial relationship with vendors and distributors.
Automated Processing or Profiling	Information typed into a webform is routed to related departments within CallTower so that CallTower can respond to the information and potential requests placed in the webform.
If Automated Processing is Used, Methods and Logic	See above.
Decisions with a Legal Effect that Use Automated Processing	N/A
Categories of Recipients who Receive this Personal Data	Limited third parties who provide operational support services or provide specific features to vendors and distributors.
Whether the Personal Data is Transferred Internationally	N/A
Retention Period	Throughout the commercial relationship with the vendor or distributor.

Trade Shows:

Description of Product, Service, or Process	Data gathered from individuals at trade shows.
Categories of Personal Data	Personal Identifiers such as: First and last name Company name Email address Contact details
Category of Data Subjects	This information is provided by individuals directly to CallTower.
Purpose of Processing	CallTower uses this information to provide marketing information to individuals who have expressed an interest in CallTower’s products.
Legal Basis for Processing	CallTower gathers this information so it can pursue a commercial relationship with contacts.
Automated Processing or Profiling	N/A
If Automated Processing is Used, Methods and Logic	N/A
Decisions with a Legal Effect that Use Automated Processing	N/A
Categories of Recipients who Receive this Personal Data	Limited third parties who provide CRM and operational support services to CallTower.
Whether the Personal Data is Transferred Internationally	N/A
Retention Period	For marketing, CallTower retains this information until an individual opts out of future marketing messages.

Third Party Services and Applications:

Whenever CallTower provides a service or application to you that is managed or owned by a third party, that third party’s privacy policies and notices will apply to the data gathered by that service or application.

Your rights with regard to the data we collect:

Subject to appropriate legal restrictions and applicability, you may ask CallTower, Inc. to request, access, rectify, erase, and restrict how we process your Personal Data. Subject to legal exceptions, you may also review the Personal Data we have in our Information and Communications systems concerning you, correct that Personal Data, be informed about categories of third parties to whom that data may have been shared, request that we erase all our Personal Data about you, and restrict how we Process your Personal Data.

We will endeavor to respond to your requests within 30 days. Should we be unable to comply within 30 days, we will contact you and let you know of any delay. We may ask for additional time to complete your request.

Exercising Your Rights:

If you want to exercise your rights, you may contact us or our privacy point of contact at:

Privacy Point of Contact

The Privacy Office
Address: 10701 S. River Front Parkway, 4th Floor
South Jordan, Utah 84095
Email: privacy@calltower.com

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Contacting Supervisory Authorities:

If you would like to lodge a complaint against us, you may contact your local supervisory authority. If you have trouble locating a supervisory authority, please contact our privacy office above and they will help you contact a supervisory authority.

Changes to our privacy statement

We keep this privacy statement under regular review and will place any updates on our website. Paper copies of the privacy statement may also be obtained by contacting the privacy office at the information above and requesting a paper copy.

This privacy statement was last updated on May 23, 2022