UCaaS Comparison Matrix: Features Overview
This matrix compares the features of Unified Communications as a Service (UCaaS) platforms, including Microsoft Teams, Zoom, Webex, and CT Voice. Below is a summary of the key features:
Telephony
Desktop Soft Client
Desk Phone
Mobile Client (Full Call Ability Functionality)
PC to PC Calls
Click to Dial from Outlook
Outlook Contact Synchronization
PSTN Calling
Contact Center Integration
Speech to Text Transcription
Integration with Personal Contacts
Voicemail
Call Hold
Call Forwarding
Status Change Alerts
Find-Me-Follow-Me
Call Forking/Simultaneous Ring
SMS Text Messaging
Call Park
Custom Hold Music
Corporate Speed Dials
Call Forwarding Unregistered/Unanswered
Shared Lines/Delegates
Direct to Voicemail (DVM)
International Coverage
Native Multiple cast paging
CRM integration
Native Automatic Call Distribution (ACD)
Group Call
Workspace Reservation
Kiosk
Whiteboards and digital signage
Zoom IQ
Conferencing and Collaboration
Instant Messaging (IM)
Outlook Calendar Integration
Create a Meeting from Outlook
Video Conferencing
Web Conferencing (Join Online)
Mobile Client (IM, Presence, Audio/Video)
Schedule and Host Conferences
Recording of Meetings and Conferences
Desktop Sharing
Application and White Board Sharing
Meet Me Conferencing
On Demand Conferencing
Meeting Transcription & Closed Captioning
Premium Client Available
Webex
Calling*
Microsoft
Teams
CT Cloud
Voice
System
Auto Attendant
Voice Recognition from Auto Attendant
End User/Admin Portal Login
E911 Service
Emergency Text and Email Notification
Hunt Groups
Mobility app Solution
Roll Over Lines
Encryption from PBX to Phone
Call Queuing
