UCaaS Solutions
Maximize your unified communications with our voice, contact center productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalize and control their CallTower Services
Solutions Center
Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill Center
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner Program
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency Program
Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP Program
CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
Microsoft Teams.
Dynamic and flexible communication solutions with scalability for today’s growing business needs
CallTower’s Microsoft Teams Calling Plans
CallTower is a global leader in cloud-based communications, delivering enterprise-grade Microsoft solutions backed by deep expertise and a customer-first approach. With the Microsoft Solutions Partner Support Services designation, CallTower is recognized by Microsoft for consistently delivering high‑quality, expert-led support that helps customers successfully adopt, manage, and optimize their Microsoft environments.
CallTower pioneered the integration of global calling plans with Microsoft 365 and Microsoft Teams, offering a seamless and native experience. Our 24/7/365 client services team is always ready to support you.
We provide personalized implementation, adoption, training, and support strategies tailored to your needs. As a certified Microsoft Solution Partner, CallTower ensures top-tier monitoring and management services, delivering an exceptional user experience.
Experience CallTower’s Unmatched Excellence
Trailblazing Expertise
For years, CallTower has set the standard for voice integration with Microsoft technologies, paving the way for cutting-edge communication solutions.
Unrivaled Quality Assurance
Our relentless commitment to monitoring and managing services ensures a superior user experience, guaranteeing flawless communication across all levels.
Global Reach
CallTower is certified to deliver Operator Connect globally, offering exceptional voice solutions seamlessly integrated with Microsoft Teams for unmatched reliability and performance.
Key Integrations
We offer key integrations like Contact Center, CRM, SMS/MMS Texting, Compliance Recording, Analytics, Teams Mobile, analog devices, credit card machines, door buzzers, and more.
Operator Connect for Microsoft Teams
Revolutionize your Microsoft Teams experience by harnessing the power of CallTower’s Operator Connect. This groundbreaking feature empowers Teams administrators to effortlessly establish connections with calling services, procure phone numbers, and allocate users—all within the familiar “Operators” tab in the Teams admin center.
Experience the future of communication with Operator Connect and unleash a new realm of efficiency and connectivity for your organization. Learn More
CallTower’s Microsoft Teams Direct Routing
Elevate your business connectivity with CallTower’s Microsoft Teams Direct Routing solution that enhances your Microsoft Teams experience. Delivering crystal-clear calling capabilities, improved productivity, and streamlined operations, all within the familiar interface of Microsoft Teams. With CallTower’s expertise in voice-enabled solutions, empower your team to collaborate efficiently and stay connected effortlessly.
Experience the future of unified communication with CallTower’s advanced Microsoft Teams Direct Routing solution. Learn More
CallTower’s Microsoft Teams GCC High
CallTower enables cloud-based Microsoft Teams Direct Routing voice capabilities within MSFT 365 GCC High. CallTower’s voice-optimized network provides the service, manages the network upgrades and integrates the technology and applications with around the clock monitoring by our Network Operations Centers. By offering redundant connections through leading providers, CallTower can connect to almost any place at any time. CallTower also provides dedicated lines and global Session Initiated Protocol (SIP) Trunking all with 24x7x365 monitored services to ensure maximum uptime and available dynamic application failover.
Experience the future of unified communication with CallTower’s advanced Microsoft Teams Direct Routing solution. Learn More
Integrations & Add-Ons
How We Do It
A revolutionary tool enabling users to easily personalize and control their CallTower services
Simplifying Technology Management
At CallTower, we empower our customers to effortlessly navigate the ever-evolving landscape of technology through our user-friendly portal, Connect. Developed in-house, this cutting-edge proprietary system offers a seamless experience, allowing our customers to administer services without the need for specialized expertise or external consultants to manage their communication solutions. Say goodbye to the complexities and uncertainties associated with managing multiple technologies.
