CT Analyze: Real-Time Data Analytics
To maximize the potential of any unified communication solution, users need to monitor everything and ensure smooth operations. The simplest way to achieve this is with CallTower’s CT Analyze hardware.
CT Analyze is a remote sensor placed in the customer’s network where a phone or softphone-enabled computer would sit. This differentiates it from other monitoring devices that only test the router or internet connection. The sensor connects to the network via Wi-Fi or can be plugged directly into a switch port. Simulated voice traffic is sent to the sensor every 30 seconds and mirrored back to the monitoring server in CallTower’s data center. This provides real-time and historical QoS (Quality of Service) data, available for the user in the dashboard. Alerts can be configured for any detected problems.
CT Cloud Analytics Features:
- Tests the quality of user connection back to CallTower.
- Uses simulated voice traffic to report on meaningful statistics for voice and video:
- Packet Loss
- Latency
- Jitter
- MOS Score (Mean Opinion Score).
- Easy setup – in most networks, it’s plug-and-play.
- Creates a dashboard with real-time and historical data.
- Enables email alerting systems.
- Oversees multiple sensors and sites from a single login.
CT Analyze Comes in Three Distinct Flavors:
1. Standard Monitoring
- Adds an additional interface for network troubleshooting (requires mirror or SPAN port on the network switch).
- Allows CT Support to gather troubleshooting data directly from the user network, minimizing support time for local network or device issues.
- Collects real-time information for troubleshooting specific calls or devices, rather than monitoring the quality of connection between the user and CallTower.
Note: CallTower recommends connecting this device and reconfiguring any customer network equipment during a maintenance window outside of normal business hours.
2. Advanced Monitoring
- Adds a network tap to connect between a problematic device and the network.
- Allows gathering of troubleshooting data without a mirror or SPAN-capable switch, and without network reconfiguration.
- Collects real-time information for troubleshooting specific calls or devices, rather than monitoring the quality of connection between the user and CallTower.
Note: CallTower recommends connecting this device and reconfiguring any customer network equipment during a maintenance window outside of normal business hours.
